Housekeeping Supervisor

AI summary

Domeo Resources International is recruiting a Housekeeping Supervisor for a luxury hotel in Aba, Abia. The role involves supervising daily housekeeping operations, inspecting guest rooms and public areas, ensuring luxury hospitality standards, managing staff, and coordinating guest services. The position reports to the Assistant Executive Housekeeper or Executive Housekeeper.

• Supervisory role in a luxury hotel housekeeping department
• Location: Aba, Abia, Nigeria
• Reports to Assistant Executive Housekeeper / Executive Housekeeper
• Direct reports include Room Attendants and Public Area Attendants
• Responsible for quality inspections, staff training, and guest satisfaction
• Involves inventory control, health and safety compliance, and SOP adherence

Original source description

Housekeeping Supervisor at Domeo Resources International ⏲ Aug 12, 2026, 11:09 AM ⋕ View all Cleaning & Domestic Services jobs Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance. We are recruiting to fill the position below: Job Title: Housekeeping Supervisor Location: Aba, Abia Reports to: Assistant Executive Housekeeper / Executive Housekeeper Direct Reports: Room Attendants, Public Area Attendants Main Functions The Housekeeping Supervisor is responsible for supervising, coordinating, and monitoring the daily activities of the Housekeeping team to ensure that all guest rooms, suites, public areas, back-ofhouse facilities, and assigned operational areas are maintained to the highest standards of cleanliness, hygiene, comfort, and presentation expected of a superior luxury hotel. The Housekeeping Supervisor ensures that guestrooms are inspected before release for occupancy, housekeeping staff perform their duties efficiently, hotel standards are consistently maintained, and guest requests are attended to promptly. The role is also responsible for inventory control, quality inspections, staff supervision, training, health and safety compliance, and effective coordination with other departments to deliver exceptional guest experiences. Role Responsibilities: Daily Housekeeping Operations: Allocate daily work assignments and room schedules based on occupancy levels and operational requirements. Ensure public areas remain clean, presentable, and guest-ready throughout the day. Monitor staff productivity and ensure timely completion of assigned tasks. Conduct daily departmental briefings before each shift. Verify room status updates before releasing rooms for guest occupancy. Ensure guestrooms are cleaned and prepared in accordance with luxury hotel standards. Ensure all housekeeping activities comply with the hotel's Standard Operating Procedures (SOPs). Supervise and coordinate the daily activities of Room Attendants, Public Area Attendants, Housemen, and other housekeeping personnel. Guest Room Inspection & Quality Assurance: Conduct random quality inspections throughout the day. Identify deficiencies and instruct staff to carry out immediate corrective actions. Ensure all guestrooms consistently meet superior luxury hospitality standards. Inspect all cleaned guestrooms, suites, VIP rooms, and public areas before releasing them for occupancy. Monitor room turnaround times and ensure rooms are available as scheduled. Ensure bathrooms, furniture, fixtures, flooring, lighting, and appliances meet hotel standards. Verify cleanliness, presentation, maintenance condition, guest amenities, linen quality, and room functionality. Guest Service & Satisfaction: Resolve housekeeping-related guest complaints professionally and promptly. Promote a guest-focused service culture within the housekeeping team. Respond promptly to guest requests for extra amenities, cleaning services, linen replacement, baby cots, extra beds, and special arrangements. Ensure housekeeping services exceed guest expectations. Follow up with guests after complaint resolution to ensure satisfaction. Coordinate special room preparations for VIPs, honeymoon guests, birthdays, anniversaries, and long-stay guests. Staff Supervision & Leadership: Provide regular feedback and assist in employee performance evaluations. Monitor employee attendance, punctuality, grooming, and professional conduct. Supervise housekeeping employees during assigned shifts. Coach employees to improve productivity, efficiency, and service quality. Foster teamwork, discipline, accountability, and professionalism. Conduct on-the-job training and refresher sessions. Train newly recruited housekeeping staff on cleaning procedures, safety standards, and luxury service expectations. Linen, Laundry & Uniform Control: Inspect linen quality before issuing to guestrooms. Coordinate with the Laundry Department regarding linen availability and replacement. Maintain appropriate linen par levels. Monitor linen losses, damages, stains, and shortages. Ensure proper handling and storage of linen and uniforms. Monitor daily linen distribution and collection. Ensure adequate supply of clean linen, towels, uniforms, and guest amenities. Inventory & Housekeeping Supplies Management: Verify daily issuance and return of housekeeping supplies. Ensure housekeeping stores remain organized and secure. Ensure proper storage and labeling of cleaning chemicals. Prevent wastage, misuse, theft, and unauthorized consumption of housekeeping materials. Monitor inventory of cleaning chemicals, guest supplies, toiletries, amenities, and housekeeping equipment. Conduct regular inventory counts and stock verification. Report low stock levels to the Executive Housekeeper. Coordination with Other Departments: Liaise with Engineering to report maintenance defects and follow up until completion. Coordinate with the Front Office regarding room availability, early arrivals, late departures, and VIP room readiness. Coordinate with Laundry for timely delivery of clean linen and uniforms. Work closely with Security regarding lost-and-found items and guest property. Collaborate with Food & Beverage during conferences, banquets, and special events requiring housekeeping support. Maintain effective communication with all operational departments. Health, Safety & Hygiene: Conduct routine safety inspections within housekeeping work areas. Maintain safe working practices at all times. Report accidents, hazards, and unsafe conditions immediately. Monitor proper handling, storage, and usage of cleaning chemicals. Ensure compliance with fire safety and emergency procedures. Ensure housekeeping employees wear appropriate Personal Protective Equipment (PPE). Ensure compliance with hotel hygiene, sanitation, and infection prevention standards. Lost & Found Management: Ensure all lost-and-found items are handled according to hotel policies. Secure guest property until claimed. Maintain accurate lost-and-found records. Ensure timely documentation and reporting of recovered items. Coordinate with Security and Front Office regarding guest inquiries. Reporting & Documentation Maintain housekeeping attendance records and productivity reports. Maintain accurate departmental documentation. Prepare inventory usage reports and linen control records. Submit operational reports to the Executive Housekeeper. Prepare daily housekeeping reports, room inspection reports, and shift reports. Document maintenance issues requiring Engineering intervention. Compliance & Continuous Improvement: Support sustainability initiatives such as water conservation, energy efficiency, recycling, and waste reduction. Ensure compliance with hotel policies, SOPs, luxury hospitality standards, and statutory regulations. Promote continuous improvement within the department. Recommend improvements to housekeeping procedures and operational efficiency. Participate in departmental meetings, quality audits, and training programmes. Qualifications and Requirements: Education: and Certifications: National Diploma (ND), Higher National Diploma (HND), or Bachelor's Degree in Hospitality Management, Hotel Management, Home Economics, Facility Management, or a related discipline. Experience: Minimum of 3–5 years of housekeeping experience: in a reputable hotel. Skills Technical Skills: Basic PMS room status entry Room inspection standards Cleaning chemical handling. Soft Skills: Reliability Team leadership. Supervisory communication Attention to detail How to Apply Interested and qualified candidates should forward their CV and Cover Letter to [email protected] using "Housekeeping Supervisor_Aba" as the subject of the email. Note : Only shortlisted candidates will be contacted. Application Deadline: 30th August, 2026. View all Jobs in Nigeria Aba and 1 other location Aba , Abia State Housekeeping Supervisor job vacancies in Nigeria