Customer Success Analyst (Analytics Solutions)
AI summary
NielsenIQ is hiring a Customer Success Analyst to support client relationships, deliver insights, and resolve inquiries. The role requires intermediate to expert skills in Power BI, Excel, and PowerPoint, and is based in Lagos with a hybrid work model.
- Hybrid work environment in Lagos
- Requires Power BI, Excel, and PowerPoint expertise
- Focus on client satisfaction and cross-functional collaboration
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- PreferredPractical evidence in retail, entregador, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Success Analyst (Analytics Solutions) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to NielsenIQ - Hybrid and the role in Not specified.
- Add concrete examples related to retail, entregador, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Success Analyst (Analytics Solutions) role in retail, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research NielsenIQ - Hybrid before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Customer Success Analyst (Analytics Solutions) at NielsenIQ - Hybrid ⏲ Jul 28, 2026, 6:13 AM ⋕ View all Data Science & Analytics jobs NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. We are recruiting to fill the position below: Job Title: Customer Success Analyst (Analytics Solutions) Location: Lagos Employment type: Full-Time (Hybrid) Job Description This role will be responsible for supporting client relationships, ensuring timely and accurate delivery of insights and reports, resolving client inquiries, and collaborating across multiple functions to drive client satisfaction and business outcomes. Key Responsibilities: Support day-to-day client contacts and contribute to the achievement of client satisfaction targets. Troubleshoot and resolve client inquiries related to databases, software, coding, and other key aspects impacting client deliverables. Monitor inquiry progress against agreed service levels and escalate issues where necessary. Build strong relationships with client support teams to ensure service levels are consistently met or exceeded. Work closely with Retail Analytics, Consulting, Operations, and Data Science teams to ensure deliverables are aligned to client business needs and delivered within agreed timelines. Build and maintain effective relationships with client representatives. Continuously broaden knowledge of client business issues and needs, NIQ services, and the broader FMCG/retail industry. Own reporting activities, including report maintenance, business issue analysis, and solution integration. Liaise with Operations, Offshore Partners, Technology, Data Science, and other relevant teams to resolve client business questions and inquiries. Required Skills & Competencies Technical Skills: Power BI – Intermediate to Expert level Data modelling and business reporting Data visualization Dashboard development Microsoft Dynamics Understanding of CRM workflows Client management and case tracking Microsoft PowerPoint – Intermediate to Expert level Storytelling and insight communication Visualization of business findings Client-ready presentations Microsoft Excel – Intermediate to Expert level Pivot Tables and reporting Advanced formulas and functions Data manipulation and analysis Professional Competencies Ability to interpret data and translate findings into actionable client recommendations Ability to work collaboratively across cross-functional teams Strong analytical and problem-solving skills Excellent stakeholder management and communication skills Strong organizational skills with the ability to manage multiple priorities Strong attention to detail and quality control Customer-centric mindset with a focus on service excellence Benefits: Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria Lagos State Customer Success Analyst job vacancies in Nigeria