Head, POS Recovery
AI summary
Moniepoint Incorporated is hiring a Head, POS Recovery to lead end-to-end recovery of non-performing POS terminal assets across Nigeria. The role covers recovery strategy, field team leadership, KPI management, and ensuring the recovery programme remains self-funding. Based in Lagos and reporting to the VP, POS Channel, it suits an experienced field-operations leader from fintech, telecoms, or logistics.
- Owns full POS terminal recovery lifecycle from risk flag to settlement
- Lead distributed field recovery teams across multiple Nigerian regions
- Must keep recovery programme self-funding and value-positive
- Requires experience managing large-scale asset recovery operations
- Preferred background in fintech, telecoms, or e-commerce logistics
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in sales, Operations Management, Asset RecoveryThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head, POS Recovery evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Moniepoint Incorporated and the role in Not specified.
- Add concrete examples related to sales, Operations Management, Asset Recovery, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Head, POS Recovery role in sales, Operations Management?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Moniepoint Incorporated before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Head, POS Recovery at Moniepoint Incorporated ⏲ Sep 7, 2026, 7:12 AM ⋕ View all Banking & Financial Services jobs Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale. We are recruiting to fill the position below: Job Title: Head, POS Recovery Location : Lagos Department: POS Channel Reports to: VP, POS Channel About this role This role owns the end-to-end recovery of non-performing POS terminal assets — from the moment a terminal is flagged as at risk through to physical retrieval, financial settlement, and post-write-off recovery. Responsibilities: Recovery Strategy Governance: Ensure every terminal that enters recovery mode is assigned, tracked, escalated on schedule, and settled within its gate deadline — recovery, write-off, paid write-off, or insurance claim. Design and continuously refine the recovery strategy, covering device collection, swap logistics, sales agent coordination, external agency management, and the efficient flow of assets back to custody. Own the terminal recovery lifecycle that defines escalation speed and settlement windows based on terminal age, transaction history, and recovery economics. Field Team Leadership: Instill a culture of operational discipline, accountability, and ethical conduct. Recovery work involves sensitive situations (confronting custodians about lost assets, handling disputes, managing bounty payments); the team must operate with integrity. Develop comprehensive standard operating procedures for every recovery scenario: BRM-led recovery, external agency coordination, business takeover, faulty terminal collection, voluntary write-off processing, dispute handling, revive processing. Build training programmes for recovery agents covering: terminal identification, check-in procedures, evidence collection for disputes, GPS and field management tools, escalation protocols. Lead, manage, and hold accountable a distributed field recovery team across multiple regions. KPI Management and Recovery Economics: Own the recovery economics: ensure total bounty spend plus logistics cost is always less than the recovery value of the terminals retrieved. The programme must be self-funding — recovery must generate more value than it costs. Define and track recovery KPIs: recovery rate (pre-write-off), BRM recovery rate, external recovery rate, average days to recovery, cost per recovery, revive rate (post-write-off), bounty efficiency (bounty spend vs recovery value recovered). Report monthly on: terminals entering recovery mode, terminals recovered, terminals written off, terminals revived, net financial impact, bounty spend, external agency spend, dispute volumes and outcomes. What Success Looks Like in This Role Recovery program operates as a self-funding unit where total recovery value generated consistently exceeds total bounty and logistics expenditure. Transparent monthly reporting clearly demonstrates positive net financial impact and high recovery/revive rates. Robust systems, SOPs, and field management tools are seamlessly integrated into daily team operations. Field recovery operations maintain high ethical standards and operational discipline across all regions. Terminal recovery lifecycle is tightly governed, ensuring swift escalation and settlement within established gate deadlines. Experience: & Background Experience: managing distributed field teams across multiple regions in Nigeria — you understand the infrastructure, the logistics constraints, and the human dynamics of field recovery operations. Preferred: Experience: managing asset recovery at scale (thousands of units per month, not dozens). Preferred: Experience: from fintech, telecoms, e-commerce logistics, or any high-volume distributed asset management environment. Direct experience: in the Nigerian market with its specific logistical, regulatory, and operational realities. Experience: managing third-party service providers, contractors, or agency networks with performance-based contracts. Minimum 7 years of progressive experience: managing large-scale field operations, logistics, asset recovery, or after-sales service, with at least 3 years in a senior leadership role. Skills & Competencies: Regulatory & Compliance understanding — familiarity with insurance claim processes, write-off accounting, or asset disposal regulations in Nigeria. Technical & Systems acumen — experience: with product management/development lifecycles (writing briefs, working with engineers), GPS tracking, CRM, field management tools, or route optimisation platforms. Strong analytical capability — you use data to drive decisions, track performance, calculate ROI on recovery spend. Financial discipline & budget management — experience: managing a budget or cost centre, understanding unit economics, and demonstrating net positive recovery value. Proven ability to design and implement structured operational processes (SOPs, escalation frameworks, settlement procedures) from scratch or through a major restructure. Why Join Us? Support for professional development and a dynamic culture driving financial inclusion across Africa. Competitive compensation, benefits, and career growth opportunities. How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria Lagos State