Technical Support Officer
AI summary
Brainshare Technologies is hiring a Technical Support Officer in Lekki, Lagos to coordinate the Network Operation Centre and support network infrastructure, monitoring, and customer service. The role requires a degree in Electrical/Electronic Engineering, IT, Telecommunications, or Computer Engineering, plus strong troubleshooting and customer support skills. Interested candidates should send their CV to careers@brainshare.ng with the job title as the subject.
- Full-time technical support role based in Lekki, Lagos
- Coordinate NOC operations and network performance monitoring
- Manage network troubleshooting, hardware/software installation, and reporting
- Degree in Electrical/Electronic Engineering, IT, Telecoms, or Computer Engineering required
- Must be willing to work long hours, weekends, and shifts
- Apply by emailing CV to careers@brainshare.ng with job title as subject
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, part_timeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LekkiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Technical Support Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Brainshare Technologies & Services Nigeria Limited and the role in Lekki.
- Add concrete examples related to sales, security, part_time, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Technical Support Officer role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lekki under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Brainshare Technologies & Services Nigeria Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
We are Brainshare! A company specialized in Network and IT Services, have taken this challenge by providing services which include High Availability, High Capacity Network Connectivity, Network Virtualization, Network Managed Service, Network Design, Network Installation, Network Management and Security Video, Voice and Data integrated solutions. We are a... Read more about this company Technical Support Officer Job Type Full Time Qualification BA/BSc/HND Experience: Location Lagos City Lekki Job Field Engineering / Technical Role In Summary As a key member of our Technical team, you will be responsible for the execution of Technical/Network strategy, coordinates the Network Operation Centre (NOC) to achieve maximum possible service availability & performance for Brainshare customers. Ensure total customer satisfaction for the Company clients at all time. Coordinates the Technical Support Team to have excellent relationship with Sales Team, Project Team, Accounts Department & the Clients. Main Duties Assist in developing, designing & implement workflows for infrastructure configuration, back –up & management. Leverage networking tools to identify & mitigate networks anomalies. Monitors the network performance on daily basis. Handles & coordinates network trouble shooting & fault analysis. Manages deployment & maintenance of network monitoring, analysis & reporting tools. Manages installation of network hardware & software. Manages outages bridges, compose detailed shift and outage reports to NOC Team Lead. Communicating with Customers through various channels e.g email, sms and phone call etc. Acknowledging and resolving Customer complaints. Processing orders, forms, applications and requests. Keeping records of Customer interactions, transactions, comments and complaints. Managing a Team of IT trainee or junior Customer support representives in NOC. Ensure Customer satisfaction and provide professional Customer support at all times. Build sustainable relationships and trust with Customer accounts through open and interactive. Provide accurate, valid and complete information by using the right methods/tools e.g Zalpro, Zoho Desk. Liaise with Project and Accounts departments on fault resolutions and Customer account reconciliation. Ask Customers targeted questions to quickly understand the root cause of the problem. Talk Customer through a series of actions, via phone, email or chat, until the issue is solve. Properly escalate unresolved issues to appropriate levels. Personal Qualities & Qualifications Job Holder need to be: Degree holder in Electrical Electronic Engineering, Information Technology, Telecommunications Engineering Or Computer Engineering from reputable higher institution. A focussed, self-motivated employee with creative flair who will bring Network strategies to life. Passionate about Network Strategies that thrives on delivering exciting performance and content. Service and process knowledge. Friendly attitude. Empathy. Strong time Management. A highly effective individual who has an absolute eye for detail and is focussed on improving business performance through exceptional Network – Strategies/Solutions execution, reporting and evaluation. Demand on the Job: Ability and wiliness to work long hours and meet tight deadlines. Ability to work under none or minimal supervision. Ability to work weekends and in shifts. Age Bracket: 26 – 32 years of age. Check how your CV aligns with this job Method of Application Interested and qualified candidates should send their CV to: careers@brainshare.ng using the Job Title as the subject of the email. Build your CV for free. Download in different templates.