General Manager, Aftersales
AI summary
CIG Motors Company Limited, the exclusive representative of leading Chinese automotive brands in Nigeria, is hiring a General Manager, Aftersales to lead its aftersales business across the country. The role is based in Victoria Island, Lagos, and involves managing service, parts, warranty, and customer support operations to drive profitability and customer satisfaction. This is a full-time senior leadership position requiring strong technical, commercial, and people-management skills.
- Senior leadership role overseeing nationwide aftersales operations for a major automotive company
- Based in Victoria Island, Lagos with full-time employment
- Responsible for service, parts, warranty, and customer support performance
- Requires strong technical expertise, commercial acumen, and leadership ability
- Reports directly to the Executive Director with strategic and financial accountability
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Victoria IslandThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest General Manager, Aftersales evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to CIG Motors Company Limited and the role in Victoria Island.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobgurus Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobgurus Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this General Manager, Aftersales role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Victoria Island under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research CIG Motors Company Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
General Manager, Aftersales Job at CIG Motors Company Limited | Jobgurus Toggle navigation Jobs Job Seekers Aptitude Test Scholarships Register Sign in Employer? Post a Job CLICK HERE TO JOIN OUR WHATSAPP CHANNEL General Manager, Aftersales Job at CIG Motors Company Limited CIG Motors Company Limited is one of the African subsidiaries of Choice International Group. We are the exclusive premiere representative of leading Chinese automotive giants, including GAC Motors, JMC Motors, Dongfeng Motors, FAW Group, and Wuling Motors, within the Nigeria and Africa market. CIG have consistently expanded our market presence nationwide through strategic partnerships and alliances, delivering a portfolio of high-quality and premium vehicles into the African market. We prioritize customer satisfaction and strive to exceed expectations. Our dedication to quality, innovation, and growth remains unwavering as we continue to shape the automotive industry landscape in Nigeria and beyond. We are recruiting to fill the position below: Job Position: General Manager, Aftersales Job Location: Victoria island, Lagos Employment Type: Full Time Job Summary The GM Aftersales Workshop is responsible for the overall management, profitability, and performance of the VI’s aftersales business encompassing service, parts, warranty, and customer support. The role ensures that all workshops operate efficiently, deliver exceptional customer satisfaction, and achieve or exceed the monthly revenue target. This position requires a strong balance of technical expertise, commercial acumen, and leadership to drive workshop productivity, optimize service quality, and enhance the company’s reputation for reliable aftersales support across Nigeria. Key Responsibilities: Business & Financial Performance: Develop and execute strategies to achieve and exceed the monthly revenue target from aftersales operations (service, parts, and body shop). Monitor workshop profitability by analysing cost structures, margins, and operational efficiency. Prepare and present detailed financial reports, forecasts, and performance metrics to the Executive Director. Implement cost-control measures while maintaining service quality and customer satisfaction. Workshop Operations Management: Oversee daily operations across all CIG Motors service centres and workshops nationwide. Ensure adherence to manufacturer standards, diagnostic procedures, and repair quality. Optimize technician productivity, workshop capacity utilization, and turnaround time (TAT). Enforce strict compliance with health, safety, and environmental (HSE) standards. Supervise warranty claim management, ensuring timely submission and recovery from OEMs. Customer Service & Experience: Drive customer satisfaction initiatives and ensure Customer Satisfaction Index (CSI) and First-Time Fix Rate (FTFR) targets are achieved. Address escalated customer complaints promptly and professionally. Develop loyalty programs and service campaigns to retain customers and drive repeat business. Coordinate free service campaigns, recall management, and customer service clinics. People & Performance Management: Lead, mentor, and motivate a team of service managers, technicians, and support staff. Implement performance management systems to ensure high productivity and accountability. Identify training needs and coordinate continuous technical and soft-skill development. Promote teamwork, discipline, and a culture of operational excellence. Parts & Inventory Management: Work closely with the Parts Department to ensure adequate availability of fast moving and critical parts. Monitor stock levels, order cycles, and supply-chain efficiency to minimize downtime. alyze parts sales trends and coordinate marketing efforts to increase parts turnover. Strategic & Operational Reporting : Provide the Executive Director with regular updates on workshop performance, customer feedback, and operational challenges. Propose business development opportunities — including fleet maintenance contracts, extended service plans, and corporate service partnerships. upport the Executive Director in developing long-term aftersales growth strategies and national network expansion plans. Key Performance Indicators (KPIs) Requirements: Bachelor’s Degree in Mechanical / Automotive Engineering, Business Administration, or related field. 10–15 years of experience: in automotive aftersales/service management, including at least 5 years in a senior leadership role. Strong understanding of vehicle diagnostics, OEM service standards, and workshop management systems. Proven ability to manage multi-location workshops and deliver consistent revenue growth. Excellent financial acumen, reporting, and analytical skills. Strong leadership, communication, and stakeholder management abilities. Benefits: Competitive Salary 13th Month Allowance Leave Allowance Monthly Performance Bonus Retirement Savings Medical Coverage Opportunity to work in a fast-paced and dynamic environment. 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