Account Reconciliation Officer
AI summary
Tiva Creative Solutions Limited is hiring an Account Reconciliation Officer to serve as the financial conscience of TheOtherWife platform. The role involves daily transaction reconciliation across multi-party payment splits, HomeChef wallet management, supplier account tracking, refund handling, and weekly/monthly financial reporting. The position is based in Nigeria.
- Daily reconciliation of thousands of multi-party transaction records across customer, supplier, HomeChef, delivery, and platform splits
- Process HomeChef wallet withdrawals within 24 hours and resolve payment disputes within 48 hours
- Manage supplier accounts for Ornan Rice, Silverline Farm Fresh, and The Acquaculture District partners
- Produce weekly financial reports covering GMV, revenue, payouts, settlements, and net position
- KPI target: 100% of transactions reconciled by end of each business day
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- PreferredPractical evidence in hospitality, entregador, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- PreferredCV evidence that matches Account Reconciliation OfficerUse the summary and description to highlight related achievements.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Account Reconciliation Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Tiva Creative Solutions Limited and the role in Not specified.
- Add concrete examples related to hospitality, entregador, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
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- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Account Reconciliation Officer role in hospitality, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Tiva Creative Solutions Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Account Reconciliation Officer at Tiva Creative Solutions Limited ⏲ Sep 8, 2026, 11:02 AM ⋕ View all Media, Advertising & Communications jobs Tiva Creative exists because Nigerian businesses deserve access to the same quality of consulting rigour that global firms provide their clients — delivered by people who understand this market from the inside. We are not a personal brand. We are a firm. A growing team of consultants, practitioners, and programme leads who share a common standard, a common methodology, and a common belief: that execution is the rarest and most valuable thing a consulting partner can bring. We are recruiting to fill the position below: Job Title: Account Reconciliation Officer Location : Nigeria What This Role The ARO is the person who makes sure nothing is lost, nothing is wrong, and every party gets exactly what they are owed. The ARO is the financial conscience of TheOtherWife. Every naira that moves on the platform, whether it is a customer payment, a HomeChef payout, a supplier settlement, a delivery payment, or a refund, must be verified, matched, and reconciled by the ARO. With the multi-party payment split now in place (customer, farm/supplier, HomeChef, delivery, platform), every single order produces at least five financial records that must match perfectly. At the scale TOW is targeting, that is thousands of records per week. Key Responsibilities: Transaction Reconciliation (Daily): Maintain a daily reconciliation log that is accessible to the operations team and leadership in real time. For each order, verify that all five split components match: customer paid, supplier credited, HomeChef held and released, delivery settled, TOW commission recorded. Flag any unmatched or missing transaction within 2 hours and escalate immediately to the operations lead. Reconcile every transaction on the platform daily: customer payments received, HomeChef payouts, supplier portions, delivery fees, and TOW commission, all cross-referenced against Paystack records. Home Chef Account Management: Process HomeChef wallet withdrawal requests via Paystack Transfer within 24 hours of submission. Maintain the complete financial record of each HomeChef: earnings received, commission deducted, payouts disbursed, refund clawbacks applied. Investigate and resolve any HomeChef payment dispute within 48 hours of the complaint being raised. Send each HomeChef a monthly earnings statement: total orders completed, total gross earnings, total commission deducted, and net payout. Supplier Account Tracking: Maintain a running account balance per supplier and report monthly to the operations lead. Refund and Dispute Handling Track ingredient supply deliveries and payments for all three TOW supplier partners: Ornan Rice (Basmati, Long Grain, Nigerian Clean Rice), Silverline Farm Fresh (Tomatoes, Peppers, Cucumbers, Vegetables), and The Acquaculture District (Soup Ingredients, Bulk Meat, Dry Fish, Seafood Packs). Process Scenario A refunds automatically: wallet credit for customer, clawback from HomeChef wallet, log Paystack fee absorbed. • Support admin-authorised Scenario B refunds and record the financial impact against TOW revenue correctly. Track cumulative Paystack fees lost on refunded orders and include in weekly financial report. Flag any discrepancy between what was ordered from a supplier and what was received or paid within 24 hours. Reconcile supplier invoices against delivery confirmations and HomeChef purchase records on a weekly basis. Reporting: Monthly TSO zone order report for commission calculation. Ad hoc financial data as required for investor, partner, or compliance reporting. Monthly HomeChef earnings report per active chef. Weekly report: total orders, total GMV, total TOW revenue, total HomeChef payouts, total supplier settlements, total delivery payments, total refunds, net TOW position. Key Performance Indicators KPI Daily reconciliation Target: 100% of transactions reconciled by end of each business day Review Period: Daily: Reconciliation accuracy HomeChef payout SLA 99%+ with zero unresolved discrepancies older than 48 hours Weekly: All withdrawal requests processed within 24 hours All reports delivered on agreed schedules Accounts managed Up to 500 HomeChef accounts per ARO, reviewed quarterly Monthly Dispute resolution Report delivery Acknowledged within 2 hours, resolved within 48 Monthly NEXT STEPS Action: Publish TSO and ARO job adverts Owner Tiva When Immediately. Salary Scale Rule N100,000 per month fixed. How to Apply Interested and qualified candidates should forward their CV to: hr@tivacreative.com using the Job Title as subject of email. Application Deadline: 15th October, 2026. View all Jobs in Nigeria Account Reconciliation Officer job vacancies in Nigeria