Student Success Coordinator
AI summary
Astria Learning, an edtech company partnering with universities to deliver digital learning solutions, is hiring a Student Success Coordinator in Nigeria. The role involves serving as the dedicated point of contact for a portfolio of students from onboarding to graduation, providing proactive support, monitoring progress, and coordinating with internal teams. The position suits a candidate with 1–3 years of customer service or student services experience and strong communication skills.
- Dedicated student point of contact from onboarding to graduation
- Proactive outreach including calls, reminders, and progress monitoring
- 1–3 years of customer service or student services experience required
- Remote-friendly, fast-paced role with cross-team coordination
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Student Success Coordinator evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Astria Learning and the role in Not specified.
- Add concrete examples related to call_center, internship, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Student Success Coordinator role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Astria Learning before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Student Success Coordinator at Astria Learning ⏲ Sep 4, 2026, 1:08 PM ⋕ View all Teaching & Education: jobs Astria Learning is an edtech company that partners with universities and institutions to deliver digital learning solutions — from online program development and learning management platforms to digital libraries and student enrollment services. Our mission is to help institutions expand access to quality education: at scale. We are recruiting to fill the position below: Job Title: Student Success Coordinator Location : Nigeria Summary One of the biggest gaps in online learning is the absence of human contact — and as a Student Success Coordinator (SSC), you are the bridge that closes it. You are the student's dedicated point of contact from onboarding to graduation, making sure they never feel alone, never fall behind, and never have an unanswered question. Reporting to the Student Success Manager, this is a hands-on, student-facing role ideal for someone with strong customer service instincts who takes genuine pride in proactive outreach, empathetic communication, and helping every student cross the finish line. What you'll do Proactive student support and outreach: Meet defined service standards for response time, follow-up cadence, and resolution quality. Serve as the named, dedicated point of contact for a portfolio of students, answering questions and resolving concerns promptly so no message ever goes without a timely response. Call and encourage students whose grades are falling short, acting as their accountability partner and building a plan to get back on track. Reach out before problems become crises: message students about missing assignments, send reminders ahead of upcoming exams, and check in when classes are missed. Student progress monitoring: Execute intervention plans for students trending off track, escalating to the Student Success Manager when additional support is needed. Monitor student activity across the LMS — logins, assignment submissions, attendance, and grades — and flag at-risk students early. Tuition payment reminders and follow-up: Remind students of upcoming and overdue tuition payments with timely, empathetic communication that protects their ability to stay enrolled and complete the course. Track payment status for your student portfolio and follow structured escalation steps for persistent late payments in coordination with Finance. Onboarding and graduation support: Guide new students through onboarding, ensuring they understand the platform, available resources, expectations, and next steps for academic readiness. Support students through the graduation process, ensuring requirements, documentation, and milestones are completed on time. Records, reporting and administration: Identify patterns in student challenges and share insights with the Student Success Manager to improve processes, playbooks, and support materials. Maintain accurate, up-to-date student records in CRM and internal systems, documenting every interaction and outcome. Handle administrative tasks including scheduling, correspondence, reporting, and documentation. Coordination and collaboration: Coordinate with partner institution staff to ensure a seamless student experience: across all touchpoints. Work closely with Academics, Admissions, and Finance teams to resolve student issues end to end. What we're looking for Comfortable managing multiple priorities and a portfolio of students in a fast-paced, remote-friendly environment. Proven ability to handle proactive outbound communication — calls, messages, and reminders — not just inbound requests. 1–3 years of experience: in a customer service, customer support, student services, or client-facing support role. Strong administrative and organizational skills, with high attention to detail and disciplined follow-up habits. A genuine commitment to student success and equitable access to education. Clear and empathetic communicator, both written and verbal, comfortable with sensitive conversations such as falling grades or overdue payments. Proficiency with common productivity and CRM tools (e.g., Google Workspace, Microsoft Office, Zoho, or similar). Nice to have: Familiarity with learning management systems (e.g., Moodle, Canvas) or student information systems. Experience: with payment reminders, collections follow-up, or billing communication in a customer-facing role. Bilingual or multilingual communication skills. Experience: working in higher education, ed-tech, or a mission-driven organization. Experience: with data reporting or basic analytics. How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria