Customer Care Executive
AI summary
Ruth and Roots is hiring a Customer Care Executive to serve as the main liaison between the company and its clients, handling inquiries, complaints, upselling, and order placement. The role suits a social-media-savvy candidate with a healthcare or medical background who enjoys helping people. The position is based in Lagos, preferably near Ilupeju, and training will be provided regardless of formal qualification.
- Role based in Lagos, preferably near Ilupeju
- 1–5 years of experience required
- No specific qualification needed; training will be provided
- Focus on customer service, upselling, and cross-selling
- Preference for candidates with a medical or healthcare background
- Apply by emailing hr@ruthandroots.com with subject 'Customer Service - Lagos'
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in call_center, customer care, customer service executiveThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Care Executive evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ruth and Roots and the role in Not specified.
- Add concrete examples related to call_center, customer care, customer service executive, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Care Executive role in call_center, customer care?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ruth and Roots before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
The ideal candidate is someone who is social media savvy with a medical or healthcare background. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. A Customer Service Executive at Ruth and Roots acts as a liaison between the organisation and her clients, provides products/services information, answers questions; and resolves any emerging client-based problems with accuracy and efficiency. The best Customer Service Executives are genuinely excited to help customers. They love to talk and understand the value of good communication skills. They are patient, empathetic, and passionately communicative. Key Responsibilities: Customer-focused, with a positive attitude and a passion for helping people. Ability to work independently and manage multiple priorities. Provide correct information about the company's products and services to prospective and new clients. Strong negotiation and closing abilities. Ensure customers' satisfaction with products and services by resolving complaints and enquiries. Keep records of customers' interactions, confirm customers' payments and place customers' orders. Ability to promote products effectively and engage customers in a friendly manner. Act as the point of contact both physically and virtually between the company and her customers, guiding and recommending the best products and services for each client's needs. Upselling and cross selling of products and services to customers. Physically able to assist customers with product inquiries. Detail-oriented and capable of multitasking in a busy environment. Working with your team members and other departments to find the most effective solutions to problems. Follow communication procedures, guidelines and policies. Proficiency in Microsoft Office and CRM systems. Escalation of customers' concerns, complaints and feedback when necessary and appropriately. Follow up with customers via phone, social media or email to confirm purchase satisfaction. Strong problem-solving abilities and the capacity to remain calm under pressure. Excellent communication and interpersonal skills. Requirements: The candidate must reside in Lagos (in or close to Ilupeju preferably). 1 - 5 years experience. Qualification is irrelevant - Candidate will be trained. How to Apply Interested and qualified candidates should send their CV and Application to: hr@ruthandroots.com using 'Customer Service - Lagos' as the subject of the email. View all Jobs in Nigeria Lagos State and 1 other location Lagos State , Ilupeju Customer Care Executive job vacancies in Nigeria