Quality Assurance Officer (Hausa Speaker)
AI summary
Palmpay Limited is hiring a Quality Assurance Officer (Hausa Speaker) on a contract basis in Ikeja, Lagos. The role involves monitoring collections interactions, reviewing calls and chats, preparing QA reports, and coaching Collections Officers. Salary is N80,000 monthly plus N20,000 KPI.
- Contract role in Ikeja, Lagos with fintech firm Palmpay Limited
- Salary of N80,000 monthly plus N20,000 KPI
- Requires Bachelor's Degree and 2+ years in Collections, QA, or Contact Centre
- Hausa language skill required for the role
- Involves call, chat, and email review using QA scorecards
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists N80,000 monthly plus N20,000 KPI. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, Quality Assurance, CollectionsThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in IkejaThe vacancy is associated with this location.
- UnclearComfort with the Contract contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Quality Assurance Officer (Hausa Speaker) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Palmpay Limited and the role in Ikeja.
- Add concrete examples related to call_center, Quality Assurance, Collections, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Quality Assurance Officer (Hausa Speaker) role in call_center, Quality Assurance?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Ikeja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Palmpay Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Quality Assurance Officer (Hausa Speaker) at Palmpay Limited ⏲ Aug 13, 2026, 11:07 AM ⋕ View all Banking & Financial Services jobs PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services. We are recruiting to fill the position below: Job Title: Quality Assurance Officer (Hausa Speaker) Location: Ikeja, Lagos Employment Type: Contract Job Summary Monitor and evaluate collections interactions to ensure compliance, service quality, and operational standards while identifying coaching opportunities. Key Responsibilities: Prepare QA reports and maintain evaluation records. Provide feedback and coaching to Collections Officers. Review calls, chats, and emails using QA scorecards. Ensure compliance with company policies and regulations. Identify quality trends and recommend improvements. Qualifications Bachelor's Degree and 2+ years' experience: in Collections, QA, Customer Service, or Contact Centre Operations. Skills: Attention to detail, communication, analytical skills, Excel, CRM systems, reporting, and coaching. Benefits: N20,000 / KPi. Salary: N80,000 monthly. How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria Lagos State and 1 other location Lagos State , Ikeja Quality Assurance Officer job vacancies in Nigeria