Head of Operation (HOO)

AI summary

A full-time onsite Head of Operations role based in Ogun State, Nigeria, responsible for end-to-end order-to-delivery execution, warehouse and stock management, logistics and fleet operations, and production/industrial operations. The role requires 8-10 years of experience and a BA/BSc/HND or MBA/MSc/MA qualification, with strong emphasis on supply chain, feed manufacturing operations, and operational leadership.

• Full-time onsite role in Ogun State, Nigeria
• Owns complete Order-to-Delivery process and daily delivery control tower
• Leads warehouse, stock control, logistics, fleet and production operations
• Requires 8-10 years experience and BA/BSc/HND or MBA/MSc/MA
• Focus on OTIF, cost-per-km, fleet utilisation and production KPIs
• Involves feed manufacturing, 5S/Lean/Kaizen and plant start-up leadership

Original source description

Head of Operation (HOO) Job Type Full Time , Onsite Qualification BA/BSc/HND , MBA/MSc/MA Experience: 8 - 10 years Location Ogun Job Field Procurement / Store-keeping / Supply Chain Customer Order Fulfilment & Delivery Execution Own the complete Order-to-Delivery process from validated sales order and finance clearance through stock allocation, picking, loading, transport, customer delivery, Proof of Delivery (POD) and ERP closure. Maintain a daily delivery control tower: pending orders, ageing, delivery priority, transport capacity, exceptions and customer-impact risks; every open order must have a named owner and next action. Coordinate Sales, Finance, Warehouse and Transport so that delivery promises are realistic, capacity-based and executed without unnecessary escalation to the Managing Director. Establish service standards and escalation rules for urgent orders, shortages, failed deliveries, damaged goods and customer complaints. Drive OTIF (On Time, In Full), order lead time, failed-delivery rate and POD closure as core service KPIs. Warehouse & Stock Management Own inbound processes (offloading of customs-cleared/imported containers, intake inspection and goods-received recording) and outbound processes (order picking, dispatch, loading and delivery documentation) across all warehouse and distribution sites. Implement disciplined stock control: FIFO/FEFO, cycle counts, periodic audits and reconciliations; actively reduce sleeping stock, damages, losses and shrinkage. Apply feed-specific storage discipline: moisture and pest/rodent control, weevils contamination and mycotoxin prevention, correct stacking/palletisation, segregation, and complete batch/lot traceability. Maintain audit-ready GRNs, waybills, stock ledgers and ERP records; investigate and close every material physical-vs-system variance. Enforce hygiene, safety, security, fire-safety and restricted-access standards across storage locations. Logistics, Transport & Fleet Management Plan and control all inland movement of goods: port-to-warehouse, warehouse-to-warehouse, supplier-to-warehouse and warehouse-to-customer, across intra-state and interstate routes. Build and sustain a high-reach network of reliable local carriers and owner-drivers for Feed Avenue’s frequent small-to-mid consignments, including 1 tonne (40 bags) and below; vet, negotiate rates and maintain a pre-qualified vendor pool. Design cost-efficient routing, load consolidation and multi-drop plans; reduce empty return legs and unnecessary dedicated trips. Own company fleet performance: preventive/corrective maintenance, fuel control, driver scheduling and performance, tracking, vehicle utilisation, roadworthiness and GIT risk-management requirements. Maintain contingency plans for checkpoint delays, transport-union dynamics, road/flood disruption, security risks and driver welfare. Track OTIF, cost per tonne/delivery, cost per km, fleet utilisation, breakdown frequency and turnaround time. Production & Industrial Operations Take operational leadership of Feed Avenue’s transition into local production from the outset: project execution, commissioning readiness, SOPs, staffing, shift organisation, production planning and disciplined plant start-up. Lead, with the Managing Director and relevant technical partners, plant-layout and machinery implementation, capacity planning, installation/commissioning follow-up and operational acceptance of new production equipment. Own day-to-day production execution once production starts: raw-material intake, batching, process adherence, milling/mixing/pelleting/bagging where applicable, finished-goods release workflow, downtime control, yield and waste management. Build the production management system around 5S / Lean / Kaizen, preventive maintenance, production scheduling, daily performance boards, root-cause analysis and CAPA. Ensure that production strictly follows approved formulations, specifications and QA/QC release procedures. Formulation ownership and nutritional/technical authority remain with Feed Avenue/Mg2mix Technical/R&D and designated QA/Regulatory functions. Manage toll/contract millers and manufacturing partners during the transition to in-house production, with clear specifications, service levels, yields, traceability and quality controls. Develop Solomon and other existing operational staff as execution leaders within the new system. Solomon may retain a Production / Operations Supervisor or Coordinator role, reporting to the HOO; the HOO remains accountable for methodology, planning, people management, KPI discipline and final operational performance. Performance, Cost & Working-Capital Management Design and drive the annual operations plan across warehousing, delivery, logistics, fleet and production, aligned with company growth objectives and approved budgets. Own a weekly and monthly operations KPI dashboard and hold structured performance reviews with clear corrective actions, owners and deadlines. Lead cost optimisation across transport, fleet, warehousing, handling, production inputs and third-party services without compromising quality, safety or customer service. Treat inventory as cash: actively manage inventory days, stock rotation, ageing/sleeping stock, damages/losses, stock variances and working capital tied up in operations. Maintain full command of the ERP/inventory system and enforce data integrity across the operations function. Core cost KPIs include logistics cost as % of sales, cost per delivered tonne, fleet cost/km, production conversion cost, yield/waste, inventory days and shrinkage. Team Leadership & Operational Discipline Lead the operations organisation across warehouses, stock control, transport/fleet, drivers, production and handling/support teams; set objectives, coach, evaluate and manage performance. Create clear role ownership, SOPs, delegation rules, handovers, daily/weekly routines and escalation protocols so routine operational decisions do not depend on the Managing Director. Build a strong field-management culture: visible presence on sites, disciplined follow-up, facts before assumptions, rapid problem resolution and closure of actions. Implement structured training, safety routines and succession plans; upgrade or reorganise roles where capability does not meet the company’s growth needs. Coordinate closely with Finance, Import/Procurement, Sales, HR and Technical/QA while remaining the primary owner of operational execution. Vendor, Supplier & Stakeholder Management Identify, KYC-vet, onboard and continuously evaluate transporters, warehouses, service providers and operational/production suppliers. Negotiate commercial agreements and SLAs protecting cost, quality, reliability, lead time and liability. Maintain vendor scorecards and alternative suppliers so operations are not dependent on a single provider. Represent Feed Avenue with transport/logistics associations, manufacturing partners and other operational stakeholders as required. Operational Compliance, Safety & Quality Systems Ensure day-to-day operational compliance with applicable requirements: affecting warehousing, transport, vehicles, production, environmental health and product handling. Work with the designated Regulatory/Technical/QA owners on NAFDAC, SON, Ministry of Agriculture/Livestock, NAQS, NESREA, Customs, FRSC/VIO and relevant state/local requirements; the HOO is responsible for operational implementation and readiness, not for acting as the company’s sole regulatory specialist. Build operations toward recognised feed-safety and manufacturing disciplines including GMP, HACCP-aligned practice and, as required, ISO 22000 / GMP+ / FAMI-QS frameworks. Ensure incident reporting, corrective action, emergency preparedness, workplace safety and product traceability are embedded in all sites. Theoretical and practical knowledge Bachelor’s degree in Supply Chain Management, Logistics, Agribusiness, Food Science/Technology, Industrial/Production Engineering or a related field. A Master’s degree or relevant professional certification (CIPS, CILT, APICS/CPIM, Lean Six Sigma) is an advantage. Minimum 8–10 years of progressive experience: in operations, logistics, warehousing and/or production management, including at least 4–5 years in a senior managerial role with direct team responsibility. Demonstrable experience: in animal feed, agro-processing, milling, FMCG, food manufacturing or agribusiness is strongly preferred. Proven hands-on experience: managing Nigerian inland logistics and a credible network of local transport providers, including small-consignment deliveries. Direct exposure to industrial production, milling, plant commissioning, operational start-up or scaling a manufacturing facility is a major differentiator. Experience: managing at least 15–30 operational staff, with evidence of building discipline, systems and middle-management capability. Working knowledge of the Nigerian operational regulatory environment; sufficient to ensure compliance execution while partnering effectively with specialised regulatory/technical owners. Valid driver’s licence and willingness to travel extensively across company sites, production/toll-milling facilities and partner locations. Technical and methodological know-how Strong command of operations management, Lean Manufacturing, Kaizen, 5S, root-cause analysis, CAPA, preventive maintenance, FIFO/FEFO and process standardisation. Strong practical ability in production planning, warehouse discipline, delivery execution, fleet management and cost control. Sound understanding of feed/food production QA/QC methodology and formulation adherence; nutrition/formulation expertise is an advantage but not a requirement. ERP proficiency (Odoo a +), and strong Excel / MS Office skills; able to build simple, reliable KPI dashboards and operating reports. Strong analytical, planning, negotiation, vendor-management and data-driven problem-solving skills. Behavioral Skills A visible, credible and hands-on manager who naturally takes ownership and closes issues without constant escalation. Highly organised, methodical, rigorous and process-driven; capable of bringing structure to a fast-growing entrepreneurial company. Proactive, resilient and calm under pressure, with strong crisis-management and prioritisation ability. Cost-conscious and commercially minded without compromising quality, safety, compliance or customer service. High integrity, strong accountability and zero tolerance for unexplained operational variance, poor documentation or recurring execution failure. Excellent communication and stakeholder management across field teams, managers, suppliers, regulators and senior leadership. Check how your CV aligns with this job Method of Application Interested and qualified candidates should apply using the Apply Now button below. Build your CV for free. Download in different templates.