Team Lead, Customer Relationship Management
AI summary
Access Bank Plc is hiring a Team Lead, Customer Relationship Management in Lagos to oversee CRM platforms and drive customer engagement strategies. Requires 8+ years experience, ITIL certification, and leadership skills.
- Lead CRM strategy and platform management for a major bank.
- Requires 8+ years experience and 3+ years in leadership.
- ITIL certification mandatory; bachelor's degree in relevant field.
- Location: Lagos, Nigeria.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required8+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Team Lead, Customer Relationship Management evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Access Bank Plc and the role in Not specified.
- Add concrete examples related to sales, security, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Team Lead, Customer Relationship Management role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Access Bank Plc before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Team Lead, Customer Relationship Management at Access Bank Plc ⏲ Jul 30, 2026, 6:08 AM ⋕ View all Banking & Financial Services jobs Access Bank Plc is a financial institution with presence in 9 countries in Africa and the United Kingdom and in all major cities in Nigeria. Also referred to as the Africa's Bank of Best Practice, Access Bank operates on a platform of strong ethics, governance and professionalism. We are recruiting to fill the position below: Job Title: Team Lead, Customer Relationship Management Location: Lagos Job Grade: AM - DM Reports to: Head IT Service Delivery Group: IT Service Delivery Job Overview To provide strategic leadership and oversight for the Bank’s Customer Relationship Management (CRM) platform and services, ensuring reliable delivery, optimal system utilization, and seamless integration with enterprise and digital banking systems to support customer engagement and business objectives. Key Responsibilities: Own and manage enterprise CRM platforms (e.g., Salesforce, Microsoft Dynamics, Oracle CRM, or equivalent) Drive customer segmentation, lifecycle management, personalization, and targeted engagement strategies Define and execute the bank’s CRM strategy aligned with business, digital, and customer experience: objectives Oversee CRM integrations with core banking systems, digital channels, contact centers, and analytics platforms Lead CRM-driven campaign management, customer journeys, and performance tracking Partner with Business, Marketing, Digital Channels, IT, and Data teams to deliver CRM-driven initiatives Lead vendor management, CRM enhancements, upgrades, and roadmap planning Ensure CRM supports multi-channel customer engagement (branch, mobile, web, contact center, email, SMS) Govern customer data usage in line with data privacy, regulatory (NDPR), and security requirements: Perform other duties as assigned by Executive Management Provide executive dashboards and reports on customer behavior, engagement, churn, and lifetime value Drive continuous improvement, automation, and innovation within CRM processes Monitor CRM system performance, data quality, and adoption across the organization Requirements: Qualification & Experience: Mandatory: At least 3 years in a leadership or senior management position ITIL Certification Bachelor’s Degree in STEM, Computer Science, Information Systems, Engineering, Business Administration, or related discipline Minimum of 8 years cognate experience: in CRM, customer analytics, digital channels, or related roles Desirable: Other relevant professional certifications and qualifications Master’s Degree in relevant field Experience: supporting large-scale or highly regulated financial institution Required Knowledge, Skills and Abilities: Technical & Functional Skills: Knowledge of data governance, privacy, and security frameworks Strong reporting and dashboarding skills In-depth knowledge of CRM platforms and customer data architecture Strong understanding of customer lifecycle management and analytics Experience: integrating CRM with enterprise and digital banking systems Supervisory skills: Strategic thinking and execution Stakeholder management and cross-functional collaboration Team leadership and people management Coaching and performance management Vendor and contract management Generic Skills: Excellent written and verbal communication Analytical and problem-solving skills Strong decision-making capability Initiative and ownership Organizational and coordination skills. How to Apply Interested and qualified candidates should: Click here to apply online Note: Only shortlisted candidates will be contacted. View all Jobs in Nigeria Lagos State