Client Relations Officer
AI summary
A licensed investment bank and securities trading firm in Lagos is hiring a Client Relations Officer to manage client onboarding, resolve inquiries, and support investment product communication. The role requires a bachelor's degree, at least 3 years of customer service experience, and strong communication skills within a full-time office schedule.
- Full-time role based in Lagos with an 8 to 5 schedule
- Requires a bachelor's degree and minimum 3 years of experience
- Customer service experience in financial services is an added advantage
- Must comply with CBN, SEC, and AML/CFT regulations
- Only shortlisted candidates will be contacted
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Client Relations Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Confidential and the role in Lagos.
- Add concrete examples related to call_center, internship, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Client Relations Officer role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Confidential before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Client Relations Officer Anonymous Employer Customer Service & Support Today Easy apply New Featured Lagos Full Time Banking, Finance & Insurance Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary Licensed by the Nigerian Securities & Exchange Commission and the Nigerian Stock Exchange, this fully operational investment bank and securities trading firm is looking for a knowledgeable and eloquent client relations officer to oversee our client interactions and service touchpoints. You will serve as our clients’ main advocate, making sure that all of their enquires, concerns, and comments are resolved quickly and professionally. The ideal applicant will be able to articulate complicated product benefits: in a straightforward and concise manner while cultivating enduring brand loyalty through outstanding service recovery. Min Qualification: Degree Experience: Level: Mid level Experience: Length: 3 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Lagos, Nigeria Job descriptions & requirements: Responsibilities: Manage KYC processes and documentation and onboarding for new clients. Resolve all issues related to new user accounts, profiles, and login details. Act as an intermediary between Finance and Internal Control Departments to ensure confirmation of deposits and the execution of buy/sell mandates. Liaise with the compliance department to resolve clients' complaints. Maintain accurate records of all customer communications. Communicate with prospective and existing clients via phone and email to provide information on Capital’s investment products, asset management services, and market updates; address inquiries, and resolve complaints. Offer effective solutions to customer issues, including technical troubleshooting and billing inquiries. Build and maintain strong relationships with clients and colleagues to foster collaboration and satisfaction. Provide clear, step-by-step guidance to resolve technical problems in person or remotely. Ensure strict compliance with CBN, SEC, and AML/CFT regulations in all client interactions. Requirements: Minimum qualification of a bachelor’s degree in numerically related courses A minimum of 3 years’ experience: in customer service, preferably in a financial services/investment/stockbroking firm, is an added advantage. Professional Certification in Customer Service is an added advantage Extensive digital proficiency in social media management. The candidate must possess excellent Communication and Interpersonal skills Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Organizational and task prioritisation skills Proficiency in written and verbal communication Must be target-driven and detail-oriented Adept and have Conflict Resolution skills Strong product knowledge of Investment Products, mutual funds, and Asset Management Polished appearance and Excellent Telephone Etiquette Ability to work under pressure and meet Service KPIs Note: Only shortlisted candidates will be contacted. Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job