Customer Service Officer
AI summary
A full-time Customer Service Officer role is available at a hospitality company in Abakpa, Enugu. The candidate will handle guest enquiries, ticketing, reservations, and complaints while coordinating with other departments to deliver excellent guest experiences. Shift-based work including weekends and public holidays is required.
- Full-time, shift-based role in Abakpa, Enugu
- Hospitality customer-facing position with ticketing and reservations duties
- Requires OND, HND, or Bachelor's degree in a related field
- Previous customer service or front desk experience is an advantage
- Must be willing to work weekends and public holidays
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, hospitalityThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Future Moves Recruitment Agency and the role in Not specified.
- Add concrete examples related to sales, security, hospitality, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Officer role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Future Moves Recruitment Agency before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Service Officer in a Hospitality Company - Future Moves Recruitment Agency ⏲ Aug 18, 2026, 12:18 PM ⋕ View all Food Services & Catering jobs Future Moves Recruitment Agency - Our client in the Hospitality industry, is recruiting to fill the position below: Job Title: Customer Service Officer Location: Abakpa, Enugu Employment Type: Full-time Work Schedule: Shift-Based Job Summary The successful candidate will be responsible for delivering excellent guest experiences, handling enquiries and complaints, assisting with ticketing and reservations, and coordinating with other departments to ensure guests receive prompt and efficient service. The ideal candidate should have excellent communication skills, a pleasant personality, strong attention to detail, and the ability to remain calm and professional in a busy hospitality environment. We are seeking a friendly, professional, and customer-focused Customer Service Officer to serve as a key point of contact for guests visiting the resort. Key Responsibilities: Guest Experience: Escort or direct guests to appropriate locations where necessary. Welcome guests in a warm, friendly, and professional manner. Ensure guests receive prompt and courteous service throughout their visit. Anticipate guest needs and exceed service expectations. Provide accurate information about the hotel, Upside Down House, facilities, activities, and ongoing promotions. Customer Service: Resolve customer concerns promptly and escalate complex issues to the appropriate supervisor or department. Follow up on complaints and requests to ensure complete resolution. Maintain a positive, helpful, and customer-focused attitude at all times. Handle guest enquiries, requests, and complaints professionally. Ticketing & Reservations: Maintain proper documentation of guest transactions. Assist guests with ticket purchases for the Upside Down House and other attractions. Verify payments and issue receipts where required. Process bookings, reservations, and guest registrations accurately. Communication & Coordination: Maintain effective communication with team members during shift handovers. Communicate operational updates that may affect the guest experience. Liaise with Housekeeping, Food & Beverage, Security, Maintenance, and other departments to ensure guest requests are attended to promptly. Administrative Duties: Keep the reception and customer service areas clean, organized, and presentable. Maintain accurate records of guest enquiries, complaints, lost and found items, and service requests. Handle guest information with confidentiality. Prepare daily customer service reports where required. Sales & Upselling: Inform guests about available activities, packages, and promotions. Promote hotel facilities, accommodation, restaurants, events, recreational activities, and Upside Down House experiences. Identify opportunities to increase guest spending through relevant value-added services. Operational Support: Ensure guest service areas are properly organized and ready for service. Support crowd management during weekends, public holidays, and special events. Monitor guest flow and waiting times to ensure efficient service delivery. Assist during corporate events, weddings, conferences, and promotional activities. Requirements: & Qualifications Excellent verbal and written communication skills. Ability to handle difficult customers and complaints professionally. OND, HND, or Bachelor's Degree in Hospitality Management, Business Administration, Customer Service, or a related field. Previous experience: in customer service, front desk, hospitality, tourism, or a related role is an advantage. Basic computer literacy and ability to use customer service or booking systems. Good interpersonal and problem-solving skills. Strong customer service orientation. Willingness to work shifts, weekends, and public holidays. Ability to work effectively under pressure and in a fast-paced environment. Professional, friendly, and presentable personality. Customer Service (1): Morning Shift: 8:00 AM – 6:00 PM Evening Shift: 6:00 PM – 8:00 AM. Customer Service (2) Staff will be assigned to shifts based on operational requirements. Morning Shift: 9:00 AM – 4:00 PM Evening Shift: 2:00 PM – 8:00 PM. Salary N100,000 monthly. How to Apply Interested and qualified candidates should submit their application to: careerng@fmragency.com using the job title as the subject of the email. Application Deadline: 30th August, 2026. View all Jobs in Nigeria Aba and 1 other location Aba , Enugu State Customer Service Officer job vacancies in Nigeria