Assistant Front Desk Manager
AI job insight
Entry-level management role at Sheraton Lagos Hotel responsible for leading daily front desk shift operations, supporting bell/door staff, switchboard and guest services, and assisting with financial and administrative responsibilities. Marriott International seeks candidates with a high school diploma or a 2-year degree in hospitality or business, plus relevant front desk or guest services experience.
- Full-time role at Sheraton Lagos Hotel
- Entry-level management position in the front office
- Requires BA/BSc/HND or SSCE plus 2 years experience
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Entry-level management role at Sheraton Lagos Hotel responsible for leading daily front desk shift operations, supporting bell/door staff, switchboard and guest services, and assisting with financial and administrative responsibilities. Marriott International seeks candidates with a high school diploma or a 2-year degree in hospitality or business, plus relevant front desk or guest services experience.
- Full-time role at Sheraton Lagos Hotel
- Entry-level management position in the front office
- Requires BA/BSc/HND or SSCE plus 2 years experience
- Covers Bell/Door Staff, Switchboard and Guest Services
- Focus on guest satisfaction and operating budget goals
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in hospitality, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Assistant Front Desk Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Marriott International, Inc. and the role in Lagos.
- Add concrete examples related to hospitality, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Assistant Front Desk Manager role in hospitality, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Marriott International, Inc. before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
The company operates and fran...
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Assistant Front Desk Manager - Sheraton Lagos Hotel
Job Type: Full Time
Qualifications
- BA/BSc/HND
- ,
- Secondary School (SSCE)
Experience
2 years
Location: Lagos
Job Field: Customer Care, Success and Service
Job Summary
Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements.
Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk.
Strives to ensure guest and employee satisfaction and achieve the operating budget.
Assists in completing financial and administrative responsibilities.
Candidate Profile
Education and Experience:
High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Core Work Activities
Supporting Management of Front Desk Team:
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and building mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supports all day-to-day operations.
Understands employee positions well enough to perform duties in employees' absence.
Coaches, counsels and encourages employees.
Handles employee questions and concerns.
Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
Guides daily Front Desk shift operations.
Communicates performance expectations to employees in accordance with job descriptions for each position.
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals:
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
Strives to improve service performance.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
Supervises same day selling procedures to maximize room revenue and property occupancy.
Understands the impact of Front Desk operations on the overall property financial goals and objectives.
Ensuring Exceptional Customer Service:
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service within guidelines.
Handles guest problems and complaints seeking assistance from supervisor as necessary.
Interacts with guests to obtain feedback on product quality and service levels.
Managing Projects and Policies:
Implementing the customer recognition/service program, communicating and ensuring the process.
Assists in the review of comment cards and guest satisfaction results with employees.
Ensures employees have the proper supplies and uniforms.
Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.
Supporting Handling of Human Resource Activities:
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Provides feedback to individuals based on observation of service behaviors.
Participates in an ongoing employee recognition program.
Conducts training when appropriate.
Participates in the employee performance appraisal process.
Additional Responsibilities:
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
Performs all duties at the Front Desk as necessary.
Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
Complies with loss prevention policies and procedures.
Check how your CV matches this job
Method of Application
- Interested and qualified? Go to
- Marriott International, Inc. on careers.marriott.com
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