Quality Assurance Manager - Customer Supply Chain
AI job insight
FrieslandCampina seeks a Quality Assurance Manager to oversee quality and food safety across its customer supply chain. The role covers audits, complaints, corrective actions, crisis management, third-party monitoring, and regulatory and customer quality support; a relevant bachelor's degree is required.
- Lead quality and food-safety governance across warehousing, transport, audits, complaints and crisis management.
- Audit distributors, warehouses, outsourced partners and logistics providers, driving corrective action.
- Support customer and regulatory quality communication, specifications, certificates and food-safety inquiries.
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FrieslandCampina seeks a Quality Assurance Manager to oversee quality and food safety across its customer supply chain. The role covers audits, complaints, corrective actions, crisis management, third-party monitoring, and regulatory and customer quality support; a relevant bachelor's degree is required.
- Lead quality and food-safety governance across warehousing, transport, audits, complaints and crisis management.
- Audit distributors, warehouses, outsourced partners and logistics providers, driving corrective action.
- Support customer and regulatory quality communication, specifications, certificates and food-safety inquiries.
- Bachelor's degree required in Food Science, Microbiology, Chemistry, Engineering, Quality Management or a related field.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in factory, armazem, Quality assuranceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NigeriaThe vacancy is associated with this location.
- UnclearComfort with the Other contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Quality Assurance Manager - Customer Supply Chain evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to FrieslandCampina and the role in Nigeria.
- Add concrete examples related to factory, armazem, Quality assurance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Quality Assurance Manager - Customer Supply Chain role in factory, armazem?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nigeria under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research FrieslandCampina before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Quality & Food Safety Governance:
Ensure Customer Supply Chain and Commercial processes comply with FrieslandCampina quality standards as well as customer and regulatory requirements. Develop and implement quality procedures relating to warehousing, transportation, crisis management, complaints management, and store audits.
Audits & Market Surveillance:
Conduct distributor, warehouse, and market audits, competitor product evaluations, and market surveys to proactively identify risks and reduce complaints, returns, damages, and losses.
Customer & Regulatory Quality Support:
Manage quality and food safety communication with customers and regulatory authorities, addressing customer requirements, certificates, specifications, ingredient information, and food safety-related inquiries.
Risk Management for Innovation & Change:
Participate in commercialization and new product development projects, ensuring food safety and quality risks are identified, assessed, and mitigated at the earliest stages of implementation.
Third-Party Quality Management:
Audit and monitor outsourced partners, warehouses, and logistics providers to ensure compliance with FrieslandCampina quality standards. Drive corrective actions and continuous improvement initiatives where required.
Complaints & Corrective Action Management:
Manage the end-to-end complaint handling process, analyze complaint trends, drive root cause investigations, and implement corrective and preventive actions to improve customer satisfaction and reduce recurrence.
Customer Feedback & Quality Communication:
Drive a consistent approach to customer quality support and feedback management, leveraging insights to identify improvement opportunities and strengthen customer confidence in FrieslandCampina products.
Crisis & Incident Management:
Actively identify and escalate food safety and quality risks. Support crisis management activities, coordinate preparedness programs, facilitate training and mock exercises, and ensure adherence to crisis management procedures.
Continuous Improvement:
Drive quality improvement initiatives across the customer supply chain by leveraging data, trend analysis, and stakeholder collaboration to continuously enhance product quality and operational performance.
What we Ask
Bachelor's degree in Food Science, Microbiology, Chemistry, Engineering, Quality Management, or a related discipline
Minimum 5–8 years' experience in Quality Assurance, Food Safety, Supply Chain Quality, or FMCG manufacturing
Strong knowledge of HACCP, GMP, Food Safety Management Systems, and quality auditing
Experience in warehousing, logistics, distributor quality management, and customer quality support
Knowledge of regulatory and customer quality requirements within the FMCG industry
Strong analytical and problem-solving skills with experience in root cause analysis and corrective action management
Excellent stakeholder management and communication skills
Experience with SAP and Power BI is an added advantage
Check how your CV matches this job
Method of Application
- Interested and qualified? Go to
- FrieslandCampina on mycareers.frieslandcampina.com
- to apply
- Build your CV for free.
- Download in different templates.