Level 1/2 IT Support Engineer
AI job insight
Alfred and Victoria Associates is seeking a Level 1/2 IT Support Engineer to deliver first- and second-line support, onboard and offboard users, and resolve desktop, application, hardware, and connectivity issues. The role offers training and mentoring across Microsoft 365, endpoint management, cloud, security, networking, and systems engineering.
- Provides 1st- and 2nd-line IT support to end users by phone and email.
- Supports Microsoft 365, Exchange Online, Intune, Entra ID, and security and compliance.
- Offers training, mentoring, and exposure to cloud, security, networking, and endpoint systems.
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AI summary
Alfred and Victoria Associates is seeking a Level 1/2 IT Support Engineer to deliver first- and second-line support, onboard and offboard users, and resolve desktop, application, hardware, and connectivity issues. The role offers training and mentoring across Microsoft 365, endpoint management, cloud, security, networking, and systems engineering.
- Provides 1st- and 2nd-line IT support to end users by phone and email.
- Supports Microsoft 365, Exchange Online, Intune, Entra ID, and security and compliance.
- Offers training, mentoring, and exposure to cloud, security, networking, and endpoint systems.
- Deploys and supports end-user devices, desktops, laptops, and peripherals.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in security, call_center, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NigeriaThe vacancy is associated with this location.
- UnclearComfort with the Other contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Level 1/2 IT Support Engineer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Alfred and Victoria Associates and the role in Nigeria.
- Add concrete examples related to security, call_center, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Level 1/2 IT Support Engineer role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nigeria under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Alfred and Victoria Associates before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
We're seeking someone with a solid Level 1/2 support background who is eager to learn, get hands-on with modern cloud, security, networking, and endpoint management technologies, and work alongside both junior and experienced engineers. The successful candidate will gain exposure to a broad range of systems and technologies, quickly building the practical skills and experience needed to progress into more advanced technical roles.
This role is designed as a career development opportunity for someone who wants to move beyond traditional support and build a strong foundation in infrastructure, cloud, security, and systems engineering. If you're passionate about technology, enjoy solving problems, and are keen to continually develop your skills, this could be the ideal next step in your career journey.
This is an excellent opportunity for a skilled and well-presented IT Engineer who is looking to accelerate their technical career. Preference is given to seniority, experience and attitude.
Key Responsibilities
- Develop technical skills through hands-on experience, training, and mentoring
- Assist with user onboarding and offboarding processes.
- Support endpoint management and security initiatives.
- Work collaboratively with colleagues across the IT team to deliver excellent
- Troubleshoot and resolve desktop, application, hardware, and connectivity issues.
- Support and administer Microsoft 365 services, firewalls, systems
- Provide 1st and 2nd line IT support to end users over the phone and email.
- Deploy, configure, and support end-user devices.
- Contribute to technical documentation and knowledge sharing.
- from senior engineers.
- Take ownership of incidents and service requests through to resolution.
- Maintain clear communication with users throughout the lifecycle of supportrequests.
- customer service.
- Follow established support processes and understand when issues should be
- escalated to senior engineers or specialist teams.
- Required Skills & Experience
- Microsoft 365:
- Experience supporting and administering:
- Microsoft 365
- Microsoft Exchange Online
- Microsoft Security and Compliance solutions
- Microsoft Intune
- Microsoft Entra ID
- Desktop Support:
- Experience supporting desktops, laptops, and peripheral devices.
- Experience supporting Apple macOS devices is desirable but not essential.
- Strong troubleshooting and support skills in Microsoft Windows environments.
- Networking:
- Good understanding of:
- VLANs
- DNS and DHCP
- Firewalls
- Network troubleshooting methodologies
- VPN technologies
- TCP/IP networking fundamentals
- Security & AI:
- Excellent understanding of cyber security and AI
- Personal Attributes:
- We're particularly interested in candidates who:
- Are strong team players who enjoy working collaboratively and supporting colleagues.
- Take ownership of tasks and see them through to completion.
- Possess excellent communication and problem-solving skills.
- Are confident getting hands-on with new systems and technologies.
- Know when to seek guidance and escalate issues appropriately.
- Have a genuine passion for technology and continuous learning.
- Demonstrate a positive attitude and a willingness to learn.
- Are customer-service focused and take pride in delivering an excellent user experience.
- Have exceptional written and spoken English.
- Are enthusiastic, motivated, and eager to develop their technical skills.
- Understand the importance of following processes, procedures, and the chain of command.
- Have the ambition to grow into more senior technical roles over time.
- Why Join Us?
- This role is ideally suited to an engineer looking for more than just another support position. It's an opportunity to build strong technical foundations, gain valuable hands- on experience, and establish a clear path towards Infrastructure, Cloud,Security, or Systems Engineering roles.
- If you're hungry to learn, enjoy being challenged, and want a role that will help shape the next stage of your career, we'd love to hear from you.
- What We Offer
- Hands-on experience in a dynamic and varied technical environment.
- Exposure to a wide range of modern Microsoft cloud, security, networking, and endpoint management technologies.
- encouraged.
- Opportunities to work alongside experienced engineers and broaden your technical capabilities.
- Clear opportunities for career progression as your skills and experience develop.
- A supportive team culture where learning and professional growth are actively
- Ongoing training, development, and mentoring.
- How to Apply
- Interested and qualified candidates should send their CV to:
- [email protected]
- using the Job Title as the subject of the email.
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