Customer Service Representative Manager
AI job insight
Beveledge Interior Designs is hiring a Customer Service Representative Manager to oversee customer service operations, manage the customer service team, and coordinate with Production, Sales and Logistics. The role is onsite in Lagos and Ogun, with a monthly salary range of ₦300,000 – ₦400,000.
- Managerial customer service role in a furniture and interior design company
- Onsite positions in Lagos and Ogun
- Salary range ₦300,000 – ₦400,000 per month
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Beveledge Interior Designs is hiring a Customer Service Representative Manager to oversee customer service operations, manage the customer service team, and coordinate with Production, Sales and Logistics. The role is onsite in Lagos and Ogun, with a monthly salary range of ₦300,000 – ₦400,000.
- Managerial customer service role in a furniture and interior design company
- Onsite positions in Lagos and Ogun
- Salary range ₦300,000 – ₦400,000 per month
- Requires BA/BSc/HND or MBA/MSc/MA
- 5–8 years experience required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists ₦300,000 - ₦400,000/month. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Representative Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Beveledge Interior Designs and the role in Lagos.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Representative Manager role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Beveledge Interior Designs before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Beveledge Interior Designs is an indigenous brand that is known for manufacturing high end furniture and creating timeless and functional spaces for it’s clients across the country.
Customer Service Representative Manager
Job Type: Full Time
,
Onsite
Qualifications
- BA/BSc/HND
- ,
- MBA/MSc/MA
Experience
5 - 8 years
Location: Lagos
,
Ogun
Job Field: Customer Care, Success and Service
Salary Range
₦300,000 - ₦400,000/month
The Customer Service Manager is responsible for overseeing customer service operations, managing customer relationships, and ensuring that customer orders are properly documented, monitored, and delivered within agreed timelines.
The role involves supervising the customer service team, coordinating with Production, Sales, Logistics, and other relevant departments, and ensuring that customer enquiries, complaints, and order-related concerns are handled promptly and professionally.
KEY RESPONSIBILITIES
- Customer Service Operations
- Supervise the daily activities of Customer Service Representatives and ensure that customer enquiries are attended to promptly.
- Ensure that all customer interactions, requests, complaints, and follow-ups are properly documented.
- Monitor customer communication across telephone calls, WhatsApp, emails, social media, and other approved channels.
- Ensure that customers receive accurate information regarding products, pricing, order status, delivery timelines, and company policies.
- Handle escalated customer complaints and resolve issues within the limits of assigned authority.
- Ensure that customer service procedures are consistently followed by all team members.
- Customer Order Management
- Customer Relationship Management
- Team Supervision and Performance Management
- Interdepartmental Coordination
- Complaint Resolution and Service Recovery
- Reporting and Documentation
- KEY PERFORMANCE INDICATORS (KPIs)
- The Customer Service Manager's performance will be assessed based on:
- Customer Response Time: Timeliness of responses to customer enquiries and complaints.
- Order Tracking Accuracy: Accuracy and completeness of customer order records and progress updates.
- Complaint Resolution: Percentage of customer complaints resolved within established timelines.
- Customer Satisfaction: Feedback received from customers regarding service quality and complaint handling.
- Order Follow-up: Timely identification and escalation of orders at risk of delay.
- Team Performance: Productivity, responsiveness, and compliance of Customer Service Representatives with departmental procedures.
- Reporting Accuracy: Timely submission of complete and accurate customer service reports.
- Customer Retention: Effectiveness of customer follow-up and relationship management.
- QUALIFICATIONS AND EXPERIENCE
- Bachelor's degree or HND in Business Administration, Marketing, Communications, or a related discipline.
- Minimum of 5–8 years of relevant customer service experience, including experience supervising a customer service team.
- Experience in furniture manufacturing, interior design, retail, or a related industry will be an advantage.
- Demonstrated experience in customer complaint resolution, order management, and team supervision.
- Proficiency in Microsoft Office applications and customer relationship management tools.
- Check how your CV matches this job
Method of Application
- Interested and qualified candidates should forward their CV to:
- [email protected]
- and copy
- [email protected]
- using the position as subject of email.
- Build your CV for free.
- Download in different templates.