Admin Assistant - Showroom Administration & Customer Support

Admin Assistant - Showroom Administration & Customer Support at ZBOM Homes

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Oct 23, 2026, 11:06 AM

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ZBOM is a furniture and fittings company. We providecustomized design and services for one-stop home solution. It provides comprehensive home solutions from kitchens to entire homes for millions of families worldwide.

We are recruiting to fill the position below:

Job Title: Admin Assistant - Showroom Administration & Customer Support

Location: Area 11, Abuja (FCT)

Employment Type: Full-time

Reports to: Showroom Manager with a dotted line to the General Manager

Role Summary

The role also supports effective coordination between the showroom, sales team, production, logistics, and other relevant departments to facilitate timely customer service and order fulfilment.

As a key point of contact for customers and visitors, the Admin Assistant is expected to deliver a professional, responsive, and welcoming customer experience consistent with ZBOM Furniture's premium brand positioning.

The Admin Assistant is responsible for providing administrative, customer service, sales support, and operational coordination to ensure the efficient running of the ZBOM Furniture showroom.

The role holder will manage front desk activities, maintain accurate records, coordinate customer appointments, support sales documentation, monitor office supplies, facilitate internal communication, and assist with routine procurement and finance administration.

Key Responsibilities

• Administrative and Office Support:
• Prepare meeting agendas, document minutes where required, and follow up on assigned administrative action points.
• Provide day-to-day administrative support to the Showroom Manager, General Manager, and relevant business teams.
• Maintain organized physical and electronic filing systems for company, customer, supplier, and operational records.
• Prepare, format, review, and maintain business correspondence, reports, memos, quotations, meeting documents, and other administrative materials.
• Ensure administrative tasks are completed accurately, promptly, and in accordance with company procedures.
• Maintain an administrative calendar and communicate relevant deadlines, appointments, and commitments to the appropriate personnel.
• Schedule meetings, customer appointments, internal discussions, and site visits as required.
• Manage incoming and outgoing correspondence, courier services, deliveries, and document distribution.
• Front Desk and Customer Service:
• Support a positive showroom experience by ensuring customers are attended to courteously and efficiently.
• Monitor customer feedback and recurring enquiries and communicate relevant observations to the Showroom Manager.
• Escalate complaints, service failures, and sensitive customer concerns to the appropriate manager for resolution.
• Maintain visitor registration records and ensure visitors are appropriately directed.
• Maintain professionalism, discretion, and confidentiality in all customer interactions.
• Provide basic information about the showroom, available product catalogues, customer consultation arrangements, and service processes within the limits of approved information.
• Welcome customers, visitors, and business partners professionally and ensure they receive prompt attention.
• Attend to incoming telephone calls, emails, and WhatsApp Business enquiries, directing them to the appropriate personnel where necessary.
• Coordinate customer appointments and ensure relevant Sales Consultants or Interior Designers are informed of scheduled visits.
• Sales and Customer Order Administration:
• Support the sales team in preparing and organizing quotations, invoices, sales agreements, customer forms, and related documentation.
• Avoid making unauthorized commitments regarding prices, discounts, delivery timelines, product specifications, or payment terms.
• Assist in preparing product catalogues, sales presentations, price lists, and promotional materials using approved information.
• Ensure customer enquiries and sales opportunities are referred promptly to the appropriate Sales Consultant.
• Provide administrative support for showroom promotions, exhibitions, product displays, and other approved sales activities.
• Maintain accurate customer information, enquiry records, quotation status, and sales documentation in the approved CRM or sales database.
• Assist with monitoring customer documentation, payment confirmations, order status, and delivery schedules.
• Track pending quotations and follow up with customers or the relevant Sales Consultant in accordance with approved follow-up procedures.
• Maintain records of customer requirements, approved specifications, and relevant project documentation as assigned.
• Coordinate the administrative flow of customer orders between Sales, Finance, Production, and Logistics.
• Showroom Administration and Presentation:
• Monitor showroom housekeeping and report maintenance, safety, equipment, or facility-related issues to the responsible personnel.
• Ensure customer consultation areas are appropriately prepared ahead of scheduled appointments.
• Coordinate visitor sign-in procedures and maintain appropriate visitor records.
• Ensure the reception desk, administrative workstations, meeting areas, and customer-facing administrative spaces remain organized and presentable.
• Coordinate routine servicing or maintenance requests for office equipment, including printers, computers, telephones, and scanners.
• Report shortages, damaged materials, and other issues that may affect showroom operations or customer experience.
• Support showroom events, exhibitions, and promotional activities as assigned.
• Monitor the availability and proper display of product catalogues, brochures, price lists, and approved promotional materials.
• Office Supplies, Procurement and Inventory Support:
• Maintain an inventory register for assigned office supplies and consumables.
• Maintain proper custody and accountability for assigned office supplies and company property.
• Follow up on approved orders and deliveries to ensure items are received and relevant documentation is completed.
• Assist with obtaining supplier quotations, preparing purchase requisitions, and organizing supporting procurement documents.
• Monitor stock levels of stationery, office consumables, cleaning materials, and showroom promotional items within the scope of the role.
• Raise replenishment requests in good time and obtain the required approvals before purchases are made.
• Maintain records of approved purchases, supplier quotations, purchase orders, delivery notes, and supplier invoices.
• Report discrepancies, damaged supplies, stock shortages, or supplier delays to the responsible manager.
• Ensure all procurement activities follow the company's approval limits, purchasing procedures, and documentation requirements.
• Documentation and Records Management:
• Ensure records are complete, accurate, and supported by the necessary documentation.
• Ensure documents are correctly labelled, filed, stored, retrieved, and archived.
• Restrict access to confidential records and protect customer, employee, supplier, and company information.
• Report missing, incomplete, duplicated, or inconsistent records for correction.
• Update assigned registers, databases, trackers, and administrative records promptly.
• Maintain records of customer orders and project documentation to support follow-up and operational coordination.
• Maintain accurate, accessible, and up-to-date records of customer contracts, sales agreements, supplier information, delivery documents, and other relevant business records.
• Retrieve and provide authorized documents to relevant departments when required.
• Finance and Expense Administration Support:
• Maintain petty cash records where formally assigned and authorized.
• Record assigned expenses and ensure receipts, invoices, approvals, and other supporting documents are properly maintained.
• Report discrepancies in invoices, receipts, expense records, or payment documentation to the responsible manager.
• Submit expense records and supporting documentation to Finance within stipulated timelines.
• Maintain proper separation between administrative support and financial approval responsibilities.
• Assist in preparing payment requests, expense claims, purchase documentation, and other administrative records for review and processing by Finance.
• Ensure that no payments, refunds, purchases, or financial commitments are authorized outside delegated authority.
• Assist with tracking outstanding customer payment confirmations and related documentation in coordination with Sales and Finance.
• Communication and Cross-Functional Coordination:
• Follow up on assigned administrative action points and communicate outstanding issues to the responsible manager.
• Maintain professional communication with customers, suppliers, and service providers.
• Assist in coordinating customer requirements and project documentation between relevant departments.
• Escalate delays, conflicting information, unresolved customer issues, and operational bottlenecks that may affect service delivery.
• Support management in compiling routine administrative updates and operational reports.
• Communicate approved customer order information, documentation requirements, appointment schedules, and delivery updates to the appropriate personnel.
• Facilitate timely communication between the showroom, Sales, Interior Design, Finance, Production, Logistics, and other relevant teams.
• Required Skills and Attributes
• Minimum of 2 years of proven administrative, customer service or front-desk support experience, or a similar support role.
• Competence in using printers, scanners, photocopiers, and other routine office equipment.
• Minimum of an OND in Business Administration, Office Management, Secretarial Studies, Business Management, or a related discipline. An HND or bachelor’s degree will be an advantage.
• Working knowledge of Word, Excel, PowerPoint, and Outlook.
• Familiarity with CRM systems, inventory registers, or sales administration processes will be an added advantage.
• Ability to use email, calendars, shared documents, spreadsheets, and cloud-based filing systems.
• Ability to anticipate routine administrative needs and support efficient showroom operations.
• Ability to organize invoices, receipts, payment requests, expense records, and supporting documents
• Initiative and willingness to take appropriate action within assigned authority.
• Professional appearance, grooming, and workplace etiquette.
• Experience handling customer enquiries, preparing business documents, maintaining records, and coordinating administrative activities.
• Prior experience within a luxury retail showroom, furniture, interior design, real estate, or construction sector is highly advantageous
• Ability to identify administrative gaps, resolve routine issues, and escalate matters beyond the scope of the role.
• Ability to manage business telephone calls, emails, and WhatsApp Business enquiries professionally.
• Ability to maintain structured electronic folders and handle PDF documents using appropriate tools.
• Working Conditions & Standards
• Career Pathway: Potential for growth into administrative officer, sales administrator, operations coordinator, or executive assistant roles
• The employee is expected to comply with approved attendance, punctuality, shift, break, and timekeeping requirements.
• Work Schedule: Full-time (Mondays through Sundays including public holidays, as determined by showroom shift rosters).
• Dress Code: Smart business attire or approved company uniform; high standard of personal grooming and ID badge compliance reflecting the premium ZBOM brand.
• Occasional additional hours may be required during exhibitions, promotions, peak sales periods, or other approved business activities.
• Compensation
• Salary is negotiable and will be based on qualifications, experience, and demonstrated competencies.
• How to Apply
• Interested and qualified candidates should forward CV to
• [email protected]
• using “Admin” as the subject of the email.
• Application Deadline:
• 31st October, 2026.
• View all Jobs in Nigeria
• Abuja