Admin / Client Experience Officer
AI summary
TrulyAsake, a Lagos-based fashion and clothing brand, is hiring an Admin / Client Experience Officer to manage client communications, walk-in experience, order tracking, and day-to-day administrative support. The role requires strong communication, organization, and social media familiarity, with a BA/BSc/HND qualification and prior experience as an advantage.
- Client-facing role across WhatsApp, Instagram, TikTok and in-store
- Manages orders, payments, deliveries and client updates
- Provides admin support to management and production team
- BA/BSc/HND required; prior experience is an advantage
- Apply by sending CV and brief introduction to Trulyasake@gmail.com
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in factory, call_center, adminThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Admin / Client Experience Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to TrulyAsake and the role in Not specified.
- Add concrete examples related to factory, call_center, admin, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Admin / Client Experience Officer role in factory, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research TrulyAsake before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
TrulyAsake is a Lagos-based fashion and clothing brand founded and led by creative designer Asake, specializing in ready-to-wear (RTW), bridal, and custom-made apparel.
Admin / Client Experience Officer
Job Type: Full Time
Qualifications
BA/BSc/HND
Experience
Location: Lagos
Job Field: Administration / Facilities
,
Customer Care, Success and Service
Job Summary
We're looking for a proactive, organised and people-focused Admin / Client Experience Officer to join our team and be the face of TrulyAsake.
You will play a key role in ensuring our day-to-day operations run smoothly while delivering an exceptional experience to every client.
Key Responsibilities
- Customer Communication: Respond to enquiries across WhatsApp, Instagram, Tik Tok and other platforms promptly and professionally.
- Walk-in Client Experience: Welcome and attend to in-store clients, providing a warm and seamless experience.
- Order & Client Management: Manage orders, follow-ups, payments, deliveries and ensure clients are properly updated.
- Client Support & Issue Resolution: Handle complaints and concerns professionally, ensuring satisfactory resolutions.
- Records & Documentation: Maintain accurate records of customers, orders, payments and other key information.
- Operations Support: Provide administrative support to the management and production team, track pending tasks and ensure smooth day-to-day operations.
Requirements
Excellent communication and interpersonal skills.
Organised and detail-oriented.
Proactive and solution-driven.
Customer-focused with a warm and professional attitude.
Comfortable managing multiple conversations and tasks.
Tech-savvy and familiar with social media platforms.
Reliable, accountable and able to work independently.
Previous experience in a similar role is an advantage.
Check how your CV matches this job
Method of Application
- Interested and qualified candidates should send their CV and a brief introduction to:
- Trulyasake@gmail.com
- using "Admin / Client Experience Officer" as the subject of the mail.
- Build your CV for free.
- Download in different templates.