After Sales Manager
AI summary
Transsion Holdings is hiring an experienced After Sales Manager to lead after-sales service operations for its home appliance business in Nigeria. The role covers service operations, team leadership, service network development, technical support, customer experience, and budget management. Candidates should have 5–8 years of after-sales experience in the home appliance industry and strong English communication skills.
- Lead after-sales service operations for TVs, refrigerators, washing machines, air conditioners and small appliances
- 5–8 years of after-sales service experience in the home appliance industry required
- Experience with Hisense or similar major home appliance manufacturers preferred
- Manage service partners, authorized service centers and field technician teams
- Focus on customer satisfaction, service KPIs and digital service transformation
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest After Sales Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Transsion Holdings and the role in Not specified.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this After Sales Manager role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Transsion Holdings before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
The ideal candidate has proven
Experience
in the home appliance industry, preferably with background at Hisense or similar major home appliance manufacturers, and understands the unique demands of emerging markets.
We are seeking an experienced After Sales Manager to lead our after-sales service operations for the home appliance business.
Drive service innovation and digital transformation initiatives
Ensure high levels of customer satisfaction and brand loyalty
Manage VIP customer escalations and critical service issues
Implement customer feedback systems and service recovery protocols
Budget & Cost Management:
Optimize spare parts inventory and supply chain coordination
Report on service costs and ROI to senior management
in the home appliance industry
Fluent in English (additional local languages are a plus)
Proven track record at Hisense or other leading home appliance manufacturers (e.g., Haier, Midea, TCL, Skyworth, Changhong)
managing service operations in emerging markets (Africa, Southeast Asia, Middle East, Latin America preferred)
Strong technical knowledge of home appliance products (major and small appliances)
Bachelor's Degree in Engineering, Business Administration, or related field
Technical & Professional Skills:
with service management systems and CRM platforms
Deep understanding of home appliance repair, maintenance, and quality standards
Excellent project management and organizational abilities
Strong analytical skills for data-driven decision making
Knowledge of warranty management and spare parts logistics
Leadership & Soft Skills:
Strong customer service orientation and problem-solving mindset
working for multinational corporations in emerging markets
Proven leadership
managing cross-functional teams
Adaptability and resilience in challenging market conditions
Strategic thinking with hands-on execution capability
with Hisense's after-sales service systems and processes
Excellent communication and stakeholder management skills
Knowledge of consumer electronics and smart home products
MBA or advanced degree in business management
Ability to work in fast-paced, multicultural environments
with digital service platforms and remote diagnostics
Background in setting up after-sales operations in new markets
How to Apply
Interested and qualified candidates should send their CV to:
oyeleke.adebimpe@transsion.com
using "After Sales Manager" as subject of the mail.
Application
Deadline:
30th September, 2026.
View all Jobs in Nigeria
Lagos State and 1 other location
Lagos State
,
Ikeja
Key Responsibilities
- Service Operations Management:
- Lead and manage the complete after-sales service lifecycle for home appliance products (TVs, refrigerators, washing machines, air conditioners, small appliances, etc.)
- Manage warranty claims, repairs, replacements, and customer complaints resolution
- Monitor service KPIs including first-time fix rate, customer satisfaction, turnaround time, and service cost efficiency
- Establish and optimize after-sales service processes, standards, and SOPs
- Team Leadership:
- Foster a customer-centric service culture
- Develop training programs for technical skills and customer service excellence
- Set performance targets and conduct regular reviews
- Build, train, and lead after-sales service teams (internal staff and field technicians)
- Service Network Development:
- Expand service coverage to meet business growth demands
- Conduct regular audits and quality checks on service partners
- Evaluate and onboard service partners based on technical capability and service quality
- Establish and manage authorized service centers and partner networks
- Technical Support & Quality:
- Maintain technical documentation and service manuals
- Oversee technical troubleshooting and escalation processes
- Collaborate with product and R&D teams to address recurring quality issues
- Analyze failure patterns and provide feedback for product improvement
- Customer
Requirements
- Negotiate service contracts with partners and vendors
- Manage after-sales service budget and cost control
- Essential Qualifications
- 5–8 years of after-sales service