Airport Services Duty Officer
AI summary
Qatar Airways is recruiting an Airport Services Duty Officer to join its Ground Services team in Lagos, Nigeria (LOS). You will control shift operations, coordinate with airport stakeholders, and ensure the safe, secure, and punctual handling of all Qatar Airways flights while delivering excellent customer service.
- Join Qatar Airways Ground Services team in Lagos, Nigeria (LOS)
- Oversee shift operations as primary liaison between service providers, authorities, and operational users
- Ensure safe, secure, and punctual operation of all Qatar Airways flights
- Lead shift briefings, manage manpower allocation, and resolve customer complaints
- Requires a Bachelor's Degree and experience in airport operations, ground handling, or airline operations
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Airport Services Duty Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Qatar Airways and the role in Not specified.
- Add concrete examples related to security, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Airport Services Duty Officer role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Qatar Airways before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
We are pleased to announce an exciting opportunity to join our Ground Services team in Lagos, Nigeria (LOS) as an Airport Services Duty Officer.
In this role, you will be responsible for the overall control of shift operations, monitoring airport activities, coordinating with internal and external stakeholders, and ensuring the safe, secure, and punctual operation of all Qatar Airways flights.
You will play a key role in delivering exceptional customer service while maintaining operational excellence and compliance with safety standards.
Key Responsibilities
- Oversee day-to-day airport operations and act as the primary liaison between airport service providers, authorities, and operational users.
- Monitor and coordinate all operational activities during assigned shifts to ensure smooth and efficient flight operations.
- Ensure passenger and aircraft handling activities are conducted in accordance with company safety, security, and service standards.
- Manage and optimize manpower allocation while maintaining team morale, productivity, and discipline.
- Conduct regular operational and service quality spot checks to ensure standards are consistently maintained.
- Resolve customer issues and complaints effectively, working closely with Customer Relations and relevant stakeholders.
- Lead and conduct shift briefings with supervisors and operational teams.
- Prepare and submit detailed shift and station handling reports to management.
- Manage petty cash expenditure in accordance with established financial procedures and maintain accurate records.
- Compile monthly operational statistics and reports.
- Delegate responsibilities to team members and provide support to ensure operational continuity.
- Perform Aircraft Turnaround Checks as assigned, ensuring compliance with all ground handling and safety requirements.
- Operate aircraft cabin service doors externally, where applicable, in line with safety procedures to mitigate operational risks.
- Support additional departmental duties as assigned by management.
Qualifications
Bachelor's Degree or equivalent qualification.
Minimum experience in airport operations, ground handling, customer service, or airline operations.
Strong understanding of airport operational procedures, safety, and security requirements.
Proven ability to lead, motivate, and manage operational teams in a fast-paced environment.
Excellent customer service and conflict resolution skills.
Strong communication and interpersonal skills with the ability to engage effectively with internal and external stakeholders.
Ability to make sound decisions under pressure and manage multiple priorities simultaneously.
Experience preparing operational reports and maintaining accurate records.
Proficiency in Microsoft Office applications.
Knowledge of airline systems and airport operations processes is an advantage.
Fluency in English, both written and spoken.
Willingness to work shifts, including weekends, public holidays, and irregular hours as required by operational needs.
CV's must be in English in order to be considered.
Check how your CV matches this job
Method of Application
- Interested and qualified? Go to
- Qatar Airways on careers.qatarairways.com
- to apply
- Build your CV for free.
- Download in different templates.