Anti-Fraud Manager – Mobile Installment
AI job insight
PalmPay is seeking an Anti-Fraud Manager to lead device-installment fraud operations in Nigeria. The role covers investigations, team leadership, channel risk enforcement, intelligence monitoring, KPI reporting and collaboration with sales, collections and credit teams.
- Leads PalmPay's device installment anti-fraud operations across Nigeria.
- Manages recruitment, onboarding, training and performance of a multi-functional team.
- Owns fraud investigation workflows, severity grading, case reviews and operational KPIs.
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PalmPay is seeking an Anti-Fraud Manager to lead device-installment fraud operations in Nigeria. The role covers investigations, team leadership, channel risk enforcement, intelligence monitoring, KPI reporting and collaboration with sales, collections and credit teams.
- Leads PalmPay's device installment anti-fraud operations across Nigeria.
- Manages recruitment, onboarding, training and performance of a multi-functional team.
- Owns fraud investigation workflows, severity grading, case reviews and operational KPIs.
- Establishes channel violation penalties and merchant, agent and dealer risk controls.
- Monitors emerging fraud patterns, including NIN forgery and face-swap attacks.
- Reports weekly to HQ and supports cross-market fraud benchmarking.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NigeriaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Anti-Fraud Manager – Mobile Installment evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to PalmPay Limited and the role in Nigeria.
- Add concrete examples related to sales, security, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobsInNigeria.careers; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobsInNigeria.careers
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Anti-Fraud Manager – Mobile Installment role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nigeria under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research PalmPay Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Lead the end-to-end anti-fraud operations for PalmPay’s device installment business in Nigeria.
Build and manage a multi-functional team covering phone investigation, field verification, intelligence monitoring, and data analytics & quality assurance.
Establish and operate a full-cycle anti-fraud closed loop: alert generation → investigation → fraud determination → channel enforcement → post-case review.
Key Responsibilities
- Team Leadership:
- Build, lead, and develop the local anti-fraud team across multiple functional areas.
- Responsible for recruitment, onboarding, training, performance management, and day-to-day task allocation.
- Foster a high-performance culture focused on investigation quality, operational efficiency, and continuous improvement.
- Anti-Fraud Operations:
- Oversee the full investigation workflow for suspected fraud cases, ensuring P0–P3 tiered cases are handled per SOP with appropriate urgency.
- Review and sign off on fraud determination conclusions (F0–F4 severity grading), accountable for determination accuracy.
- Maintain the case ledger and track core operational KPIs including fraud detection rate, investigation coverage ratio, and case closure cycle time.
- Conduct weekly case reviews to identify investigation blind spots and refine investigation strategies.
- Channel Risk Management:
- Establish and enforce a channel (Agent/Dealer) violation penalty framework, driving remediation, restriction, or termination of high-risk channels.
- Collaborate with the sales team to embed anti-fraud requirements into channel onboarding and ongoing management.
- Produce periodic high-risk merchant/Agent profiles and build a channel risk scoring system.
- Intelligence & Early Warning:
- Guide the intelligence monitoring team in application data analysis and social media sentiment surveillance.
- Conduct rapid-response analysis on emerging fraud patterns (e.g., NIN forgery, face-swap attacks, Agent multi-accounting).
- Support HQ data teams in cross-market intelligence benchmarking and fraud pattern sharing.
- Cross-Functional Collaboration & Reporting:
- Maintain close collaboration with sales, collections, and credit review teams to ensure anti-fraud measures are effectively implemented on the business side.
- Submit weekly anti-fraud operations reports (in English) to HQ; escalate material cases in real time.
- Participate in bi-weekly global anti-fraud benchmarking and intelligence-sharing sessions.
Requirements
- Essential:
- Nigerian national or holder of a valid work permit.
- Bachelor’s Degree or above; Finance, Economics, Law, Criminal Investigation, or related fields preferred.
- 5+ years of experience in anti-fraud, risk management, compliance, or internal audit within the financial services or telecommunications industry.
- Proven team management experience, having led teams of 10+ members.
- Strong familiarity with the business environment and security landscape in Northern Nigeria (Kano, Katsina, Kaduna, etc.).
- Fluent in English (written and spoken), with the ability to independently produce analytical reports in English.
- Proficient in Excel with foundational data analysis capabilities.
- Willing to be based in Lagos and occasionally travel to Kano, Abuja, and other locations.
Preferred Qualifications
Experience in device installment, consumer lending, or BNPL.
Familiarity with PalmPay products or the Nigerian mobile payments ecosystem.
Hands-on experience with anti-fraud systems or rule engines.
Professional certifications such as CAMS, CFE, or equivalent.
Reporting Lines:
Reports directly to the Head of Global Anti-Fraud Operations, with a dotted-line report to the PalmPay Nigeria Country Head.
Application Closing Date
Not Specified.
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