Application Support Officer
AI summary
The Concept Group is hiring an Application Support Officer to operate, maintain, and support its proprietary platforms, ensuring reliable day-to-day operations, system availability, and effective user support. The role involves first-line troubleshooting, user access management, backup monitoring, and cross-functional collaboration with IT and Engineering. A bachelor's degree and at least 2 years of hands-on application support or systems experience are required.
- Single, clearly defined Application Support Officer role
- Requires 2+ years hands-on application support or systems experience
- Production environment and financial services experience are advantageous
- Relevant cloud, database, cybersecurity, or ITIL certifications are a plus
- Methodical, security-minded, and reliable candidate profile sought
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, seguranca, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Application Support Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to The Concept Group and the role in Not specified.
- Add concrete examples related to security, seguranca, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Application Support Officer role in security, seguranca?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research The Concept Group before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
The Application Support Officer will be responsible for operating, maintaining, and supporting the Group’s proprietary platforms, ensuring reliable day-to-day operations, system availability, effective user support, and business continuity.
Key Responsibilities
- Administer and monitor proprietary platforms, including configuration and performance checks.
- Manage user accounts and access rights in line with least-privilege principles.
- Provide first-line application support, troubleshoot incidents, and escalate issues when required.
- Monitor backups, maintain recovery procedures, and conduct periodic restore tests.
- Support system changes, patches, updates, and production releases under proper change control.
- Maintain platform documentation, access records, and credential vault entries.
- Monitor and report on platform performance, availability, and compliance indicators.
- Support knowledge transfer and ensure critical functions have adequate backup coverage.
- Liaise with IT, Engineering, and platform owners to resolve cross-functional issues.
Requirements
Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related discipline.
Minimum of 2 years’ hands-on experience in application support, software development, or systems administration.
At least 1 year of experience supporting live business applications in a production environment.
Experience in financial services or a regulated environment is an advantage.
Relevant certifications in cloud platforms, databases, cybersecurity, or IT service management (e.g., ITIL) are an added advantage.
Technical Skills:
Full-stack application support
Database querying and maintenance
Cloud, hosting, server, and basic infrastructure operations
Version control and change/release management
Application security, access control, backup, and recovery principles
Who we are looking for:
We are looking for someone who is methodical, security-conscious, detail-oriented, reliable, accountable, and able to communicate effectively with technical and business stakeholders, particularly during incidents.
Check how your CV matches this job
Method of Application
- Interested and qualified? Go to
- The Concept Group on docs.google.com
- to apply
- Build your CV for free.
- Download in different templates.