Assistant Store Manager
AI summary
A global gadgets and customer-solutions company is hiring an Assistant Store Manager in Abuja. The role focuses on customer service, sales target support, and finance/accounting oversight including budgeting, cash management, banking, stock takes, and audit standards.
- Customer service leadership with 95% satisfaction and positive feedback targets
- Support to Store Manager on sales performance and store operations
- Finance and accounting duties including budgeting, cash-up, banking and stock takes
- Based in Abuja, Federal Capital Territory
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in sales, security, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Assistant Store Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to eRecruiter Nigeria (Client – global gadgets leader) and the role in Abuja.
- Add concrete examples related to sales, security, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from eRecruiter Nigeria Zoho Recruit; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- eRecruiter Nigeria Zoho Recruit
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Assistant Store Manager role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research eRecruiter Nigeria (Client – global gadgets leader) before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Our Client is a leading gadgets leader globally, providing products, technical support, repairs, product assistance, and related customer solutions. They are seeking to hire an Assistant Store Manager based in Abuja. Key Responsibilities: 1. Customer Service Ensure that all policies and processes are aligned to ensure customer service experience is maximised. Ensure that POS is effectively operated. Ensures a seamless operating process between the Store and all product offerings to ensure the customer experience is professional and efficient Specific Key Performance Measurement/Indicators Customer survey results. Minimum 95% satisfaction Internal and external customer feedback. Minimum 95% positive feedback 2. Sales Target . Support the Store Manager to ensure that the store is effectively managed and key deliverables are achieved. Specific Key Performance Measurement/Indicators Sales performance figures available. 100% achievement. Store achieves sales targets. 100% achievement 3. Finance and Accounting Provide input on the store budgeting process. Ensure budgets are adhered too. Oversee cash up process, to ensure all monies balance. Investigate and take action on any discrepancies. Implement corrective action to eliminate future errors. Oversee daily banking, reconciliation, verification and daily reporting. Ensure that all bank related problems are solved. Ensure accurate management of and adequate amount of petty cash. Preparation and management of stock takes. Ensure audit results are as per required standard. Serves as trusted partner providing support on administrative and business management activities. Ensure that all daily, weekly and monthly admin related activities are done timeously and accurately. Specific Key Performance Measurement/Indicators Effective budgeting process. 100% compliance. Head office team feedback. 100% positive. Financial performance - 100% achievement of budgets Audit results. 100% compliance. 0% discrepancies. 100% adherence to SOP 100% compliance and 0% discrepancy 4. Stock Management Ensure correct volume and mix of stock. Ensure the accurate GRV of stock and re-con. Ensure accurate stock takes. Signs off stock discrepancy report Manage stock cycle, issuing to consultants and returning to suppliers. Oversee the movement of repair stock, with weekly reporting and documented escalations as per SOP. Oversee stock discrepancy report Ensure that all OBF’s debit notes and credit notes are handled as per SOP. Manage end of line and redundant stock in line with SOP. Provides feedback on fast and slow movers in supplychain. Managing stocks reports third party vendors. Specific Key Performance Measurement/Indicators Actual sales versus forecast. 100% achievement Stock mix and availability. 95% Correct stock levels. 95% GRV discrepancies investigated and resolved. DailyStore audits. 100% compliance and 0% discrepancy. Procedural compliance . 100% compliance -Daily. Stock loss percentage to be 0%. Compliance policy and procedure. 100% compliance. Daily. Stock ageing as per stock ageing policy. >90 days stocks less than 15%. Up to date asset registers and reporting as per SOP . Daily. 100% compliance. Stock discrepancy reporting -Daily 5. Human Resources Assist the store manager with rostering of permanent and non permanent staff in accordance with set policy; Ensure accurate record of time and attendance in place. Ensure all HR related documentation is submitted to the HR administrator timeously and accurately. Ensure that all new employees received the relevant on boarding and training. Assist in conducting performance management appraisals in line with policy for all direct reports. Ensure that all admin employees understand their KPA’s, deliverables and standards.\Contingency plans in place for key admin functions within the store. Assist in the attraction and recruitment of admin related employees. Specific Key Performance Measurement/Indicator Contingency plans in place Attendance record. Daily. Staff rosters. Daily. Casual wages. Monthly Productivity levels. 100% output. 6. Operations Investigate and resolve discrepancy reports. Ensure adequate consumables for effective operation. Liaise with all third-party service providers in conjunction with the store manager. Ensure that all security and operational equipment is operational and compliant with legislation. Manage payments and sales reports for third-party vendors on SOR terms. Ensure availability of the latest version of SOPs for all Store Operations matters. Specific Key Performance Measurement/Indicator No breach of safety or security procedures. APR audit Stock loss % to be nil Feedback from security providers. 7. Policies and Procedures Monitors compliance to all policies and procedures and gives recommendations on improvements. Assists in the development of SOP’s. Implements procedural and policy changes to improve operations. Ensure effective execution and adherence to all policies and procedures. Make recommendations on system improvements. Specific Key Performance Measurement/Indicator Audit reports. 100% compliance. 0% deviations. Head Office Feedback. 100% positive feedback. Assessment tracking reports. Monthly Requirements & Core Competencies Minimum of 5 years administration management experience in a fast paced target driven environment that focuses on effective execution of systems, processes, stock handling and exceptional customer services. This person is someone who is highly sales driven and excited to provide best backend and onsite support for the offline store business to run smooth. Someone who is consistently diligent in everything they do from processing orders, informing customers of the status of their delivery, making sure all the administration is accurate and always looking at ways to improve the service levels of the offline store. Willingness to learn ERPs and other business related software. Firm belief in serving internal as well as external customers. Organized,Excellence in Service Delivery Great communicator: Exhibit excellent interpersonal skills and ability to communicate effectively, efficiently and clearly with both clients and co-workers in challenging situations. Problem Solving skills,General Administration skills Excellent understanding of Excel Eye for detail