Customer Experience Team Lead
AI job insight
ORIKI GROUP is hiring a Customer Experience Team Lead in Marina, Lagos, to supervise customer service operations across its spa locations. The full-time role manages complaints, Zenoti bookings, customer feedback, team meetings and training, and requires a relevant degree, three years of experience and mid-level leadership skills.
- Supervises customer experience representatives and leads service training
- Manages escalated complaints, customer feedback, satisfaction and retention
- Oversees spa bookings on Zenoti to prevent scheduling conflicts
Similar jobs
More roles you may want to review before you leave.AI summary
ORIKI GROUP is hiring a Customer Experience Team Lead in Marina, Lagos, to supervise customer service operations across its spa locations. The full-time role manages complaints, Zenoti bookings, customer feedback, team meetings and training, and requires a relevant degree, three years of experience and mid-level leadership skills.
- Supervises customer experience representatives and leads service training
- Manages escalated complaints, customer feedback, satisfaction and retention
- Oversees spa bookings on Zenoti to prevent scheduling conflicts
- Works with Spa Managers and other departments on service delivery
- The listing shows conflicting remuneration figures: NGN 150,000–250,000 and NGN 300,000
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 150,000–250,000; remuneration also stated as NGN 300,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in hospitality, call_center, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Experience Team Lead evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to ORIKI GROUP and the role in Lagos.
- Add concrete examples related to hospitality, call_center, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Experience Team Lead role in hospitality, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research ORIKI GROUP before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
O
Customer Experience Team Lead
ORIKI GROUP
Hospitality & Leisure
Today
Easy apply
New
Lagos
Full Time
Hospitality & Hotel
NGN
150,000 - 250,000
Share link
Share on WhatsApp
Share on LinkedIn
Share on Facebook
Share on Twitter
Share via SMS
Job summary
We are seeking an experienced Customer Experience Team Lead to supervise customer service operations, manage client complaints, coordinate spa bookings, and ensure excellent customer experiences across our spa locations.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Key Accountabilities
- Supervise Customer Experience Representatives and monitor their performance.
- Oversee spa bookings on Zenoti to prevent scheduling conflicts.
- Resolve escalated customer complaints promptly.
- Monitor customer feedback, satisfaction, and retention.
- Coordinate team meetings and customer service training.
- Promote ORÍKÌ products and services through upselling and cross-selling.
- Collaborate with Spa Managers and other departments to ensure seamless service delivery.
Requirements
Bachelor's degree in Business Administration, Marketing, or a related field.
Minimum of 3 years' relevant customer service experience.
Experience managing customer complaints and leading or training teams.
Familiarity with CRM tools and Microsoft Office/Google Workspace.
Strong communication, leadership, problem-solving, and organisational skills.
Location: Marina, Lagos
Remuneration: NGN
300,000
Log In and Apply
Important safety tips
Do not make any payment without confirming with the Jobberman Customer Support Team.
If you think this advert is not genuine, please report it via the Report Job link below.
Report Job