Client Experience and Success Specialist
AI job insight
Estrada International Staffing Solutions is hiring a full-time Client Experience and Success Specialist in Lagos. This mid-level role requires three years of experience and a bachelor’s degree, with a focus on client journeys, retention, reporting, events, and brand visibility.
- Lead client management, retention and onboarding journey design.
- Represent Estrada at corporate events, forums and networking mixers.
- Deliver monthly client-sentiment reports and actionable recommendations.
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Estrada International Staffing Solutions is hiring a full-time Client Experience and Success Specialist in Lagos. This mid-level role requires three years of experience and a bachelor’s degree, with a focus on client journeys, retention, reporting, events, and brand visibility.
- Lead client management, retention and onboarding journey design.
- Represent Estrada at corporate events, forums and networking mixers.
- Deliver monthly client-sentiment reports and actionable recommendations.
- Full-time hours are 8 to 5; applicants must be based in Nigeria.
- The listed salary range is NGN 150,000-250,000.
- A bachelor’s degree and three years of experience are required.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 150,000 - 250,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Client Experience and Success Specialist evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Estrada International Staffing Solutions and the role in Lagos.
- Add concrete examples related to call_center, internship, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Client Experience and Success Specialist role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Estrada International Staffing Solutions before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
E
Client Experience and Success Specialist
Estrada International Staffing Solutions
Customer Service & Support
Today
Easy apply
New
Lagos
Full Time
Recruitment
NGN
150,000 - 250,000
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Job summary
We are looking for a charismatic, high-energy Client Experience Specialist to be the face and pulse of Estrada. You are a "super-connector"—someone who thrives in social settings, speaks with confidence, and has an uncanny ability to read the room.
You won't just manage accounts; you will architect the client’s journey.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Key Accountabilities
- Client Management Strategy Design & Implementation:
- Design, develop, and implement comprehensive Client Management and Retention Strategies tailored to EISS’s various business units.
- Design the end-to-end Client Experience Journey—mapping every touchpoint from onboarding to advocate status—and lead the cross-functional effort to drive its implementation.
- Provide monthly reports to leadership on client sentiment trends and actionable "impress-the-client" recommendations.
- Brand Representation & Public Relations:
- Represent Estrada at corporate parties, industry events, and networking mixers to increase brand visibility.
- Deliver professional presentations or serve as a moderator/speaker at industry-related forums.
- Strategic Marketing & Visibility Collaboration:
- Collaborate closely with the Marketing team to design and execute Digital Marketing Strategies that specifically drive our clients’ business visibility, positioning EISS as a partner in their growth.
- Identify opportunities for joint webinars, case studies, or spotlight features that highlight client success stories and strengthen the strategic bond.
- Strategic Procurement & Experience Design:
- Research and procure premium, meaningful corporate gifts that align with client personalities and EISS values.
- Design "experience journeys" for new clients to ensure their onboarding feels prestigious and seamless.
- Coordinate client appreciation events, from small intimate dinners to larger corporate gatherings.
Requirements
- Bachelor’s degree in Public Relations, International Relations, Mass Communication, Marketing, or Social Sciences.
- Minimum 3 years in Client Management, Public Relations, or a high-end Hospitality/Customer Success role.
- Exceptional verbal communication; you must be able to hold a room and speak eloquently.
- An eye for quality and luxury; you know where to find the best items and how to negotiate for them.
- You are the person people remember after a party for your warmth and professionalism.
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