Call Centre Agent
AI summary
Design Union Limited is hiring a Call Centre Agent in Lagos to manage inbound and outbound customer calls, resolve enquiries, and deliver excellent customer experience. The role requires a bachelor's degree and at least three years of customer service or call centre experience. Interested candidates should send their CV to hr@designunion.com with the job title as the email subject.
- Full-time call centre role based in Lagos
- Requires 3 years of customer service or related experience
- Bachelor's degree or equivalent required
- Apply by emailing CV to hr@designunion.com
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, call centre agentThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Call Centre Agent evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Design Union Limited and the role in Not specified.
- Add concrete examples related to sales, call_center, call centre agent, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Call Centre Agent role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Design Union Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
design union (The group) is registered as a holding company in the British Virgin Islands and in the United Kingdom where its carries out development, planning and construction activities. The subsidiaries of design union offshore continue to carry out landmark projects in Africa with emphasis in Nigeria.
We are involved in various sectors including infrast...
Call Centre Agent
Job Type: Full Time
Qualifications
BA/BSc/HND
Experience
3 years
Location: Lagos
Job Field: Customer Care, Success and Service
Job Purpose
To manage customer calls and enquiries professionally, provide accurate information, resolve issues, and deliver an excellent customer experience.
Key Responsibilities
- Handle inbound and outbound customer calls.
- Respond to enquiries about services, bookings, events, memberships, and other offerings.
- Attend to customer complaints and escalate issues when necessary.
- Follow up on enquiries, leads, bookings, and customer requests.
- Record customer interactions and feedback accurately.
- Identify and convert potential sales opportunities.
- Coordinate with relevant departments to resolve customer requests.
- Maintain a professional and courteous telephone manner at all times.
Requirements
Bachelor’s degree or equivalent.
3 years’ experience in customer service, call centre, hospitality, or a related role.
Excellent communication and interpersonal skills.
Good listening, problem-solving, and follow-up skills.
Customer-focused, professional, and confident personality.
Ability to work under pressure and handle difficult customers professionally.
Check how your CV matches this job
Method of Application
- Interested and qualified candidates should send their CV to:
- hr@designunion.com
- using "Call Centre Agent” as the subject of the email.
- Build your CV for free.
- Download in different templates.