Front Desk Manager
AI job insight
Ellasot Consulting is recruiting a Front Desk Manager for a client in Port Harcourt, Rivers State. The successful candidate will oversee reception and guest services, supervise staff, manage reservations and complaints, and support accurate billing and daily operations.
- Full-time role in Port Harcourt, Rivers State.
- Supervises reception staff and coordinates guest check-ins, reservations, and room allocation.
- Manages customer inquiries, complaints, special requests, and escalation of operational issues.
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AI summary
Ellasot Consulting is recruiting a Front Desk Manager for a client in Port Harcourt, Rivers State. The successful candidate will oversee reception and guest services, supervise staff, manage reservations and complaints, and support accurate billing and daily operations.
- Full-time role in Port Harcourt, Rivers State.
- Supervises reception staff and coordinates guest check-ins, reservations, and room allocation.
- Manages customer inquiries, complaints, special requests, and escalation of operational issues.
- Monitors billing, payments, and cash-handling procedures.
- Must be willing to work shifts, weekends, and public holidays when required.
- Proficiency in Microsoft Office and hotel management or reservation systems required.
- Previous supervisory or team-management experience is an advantage.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in security, hospitality, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Port HarcourtThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Front Desk Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ellasot Consulting and the role in Port Harcourt.
- Add concrete examples related to security, hospitality, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Front Desk Manager role in security, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Port Harcourt under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ellasot Consulting before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Front Desk Manager in a Reputable Organization - Ellasot Consulting
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Oct 26, 2026, 10:01 AM
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View all Customer Service & Support jobs
Ellasot Consulting - Our client, a reputable organization is recruiting to fill the position below:
Job Title: Front Desk Manager
Location: Port Harcourt, Rivers
Employment Type: Full-time
Job Summary
Our client is seeking a for a professional and customer-focused Front Desk Manager to oversee reception operations, supervise front desk staff, manage guest reservations and inquiries, and ensure excellent customer service.
The role involves managing guest or customer inquiries, coordinating reservations and appointments, resolving complaints, and ensuring efficient daily operations while maintaining a professional and welcoming environment.
The Front Desk Manager is responsible for overseeing front desk operations, supervising front desk staff, and ensuring excellent customer service.
Key Accountabilities
- Perform other duties as assigned by management.
- Monitor billing, payments, and cash-handling procedures to ensure accuracy and accountability.
- Prepare and submit front desk activity reports to management.
- Coordinate with housekeeping, maintenance, security, and other departments to ensure smooth operations.
- Resolve operational challenges and escalate complex issues to management.
- Train, supervise, and evaluate front desk staff to maintain high service standards.
- Oversee guest check-ins, check-outs, reservations, and room allocation where applicable.
- Manage customer inquiries, complaints, and special requests promptly and effectively.
- Ensure accurate maintenance of guest records, bookings, and other relevant documentation.
- Ensure professional and courteous service delivery to guests and visitors
- Handle guest information confidentially and ensure compliance with company policies.
- Ensure the reception area remains clean, organized, and presentable.
- Supervise and coordinate daily front desk and reception activities.
Requirements
Previous supervisory or team management experience is an advantage.
Willingness to work shifts, weekends, and public holidays when required.
Good administrative, organizational, and problem-solving abilities
Excellent communication, interpersonal, and customer service skills.
Proficiency in Microsoft Office and familiarity with hotel management or reservation systems.
Ability to work under pressure and manage multiple tasks effectively.
Strong attention to detail, professionalism, and confidentiality.
Minimum of an OND in Hospitality Management, Business Administration, or a related field.
Minimum of 2–3 years of relevant experience in front desk operations, customer service, or hospitality management.
Key Competencies:
Customer service and guest relationship management.
Reservation and front desk administration.
Cash handling and record management.
Leadership and staff supervision.
Communication and organizational skills
Conflict resolution and problem-solving.
Salary: N130,000 - N180,000 / month.
How to Apply
Interested and qualified candidates should send their updated CV to:
using the Job Title as the subject of the mail.
Note:
Only candidates resident in Port Harcourt will be considered
View all Jobs in Nigeria
Port Harcourt and 1 other location
Port Harcourt
,
Rivers State
Front Desk Manager job vacancies in Nigeria