Client Liaison Officer (Female)
AI job insight
Alfred and Victoria Associates is hiring a female Client Liaison Officer for a hospital-facing role in Ikoyi, Lagos. The officer will manage patient, family and corporate client relationships, coordinate service delivery across departments, and handle complaints and feedback. This is a full-time position focused on improving patient experience and communication.
- Client-facing liaison role in a hospital setting in Ikoyi, Lagos
- Full-time employment with clear service coordination duties
- Involves VIP client engagement and complaint resolution
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AI summary
Alfred and Victoria Associates is hiring a female Client Liaison Officer for a hospital-facing role in Ikoyi, Lagos. The officer will manage patient, family and corporate client relationships, coordinate service delivery across departments, and handle complaints and feedback. This is a full-time position focused on improving patient experience and communication.
- Client-facing liaison role in a hospital setting in Ikoyi, Lagos
- Full-time employment with clear service coordination duties
- Involves VIP client engagement and complaint resolution
- Requires collaboration with medical, billing and support teams
- Opportunity to work with a known Nigerian human capital and ICT firm
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Client Liaison Officer (Female) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Alfred and Victoria Associates and the role in Lagos.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Client Liaison Officer (Female) role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Alfred and Victoria Associates before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Client Liaison Officer (Female) at Alfred and Victoria Associates
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Oct 26, 2026, 7:15 AM
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Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs. The three major arms are: Consulting, Recruitment and Training. Alfred & Victoria Associates has become one of the most sought after Human Capital Development Organization in recent times. She is fast becoming the distinguished strategic partner required in all sectors of the economy, and also in the fast growing world of outsourcing which is now in huge demand in all profession.
We are recruiting to fill the position below:
Job Title: Client Liaison Officer (Female)
Location: Ikoyi, Lagos
Employment Type: Full-time
Job Summary
The Client Liaison officer serves as the primary point of contact between the hospital and its clients (patients, families, corporate partners).
This role ensures seamless communication, excellent patient experience, and resolution of concerns while coordinating with internal departments to deliver high-quality care and services.
Key Responsibilities
- Proactively check in on VIP or high-priority clients during their hospital journey.
- Build and maintain strong relationships with patients, families, and corporate clients.
- Service Coordination
- Serve as the go-to contact for patient inquiries, feedback, and complaints.
- Collaborate with medical, nursing, billing, and support teams to ensure smooth service delivery.
- Client Engagement & Relationship Management
- Facilitate pre-admission and discharge processes for patients.
- Assist with appointment scheduling, referral management, and follow-up services.
- Complaint & Feedback Management
- Prepare reports on feedback trends and recommend service upgrades.
- Receive, document, and respond to patient and client complaints in a timely, empathetic, and professional manner.
- Track recurring issues and work with internal teams for resolution and process improvement.
- Communication & Education
- Clearly explain hospital policies, procedures, and treatment options to clients.
- Act as a liaison between the hospital and insurance companies or HMOs when needed.
- Coordinate and communicate special service packages or medical programs.
- Reporting & Administration
- Maintain updated records of all client interactions and resolutions.
- Ensure strict confidentiality of patient information.
- Generate weekly/monthly reports on client engagement, satisfaction metrics, and unresolved cases.
- Key Requirements Education:
- Bachelor’s Degree in Business Administration, Healthcare Management, Public Relations, or related field.
- Experience: 5–7 years’ experience in client relations or customer service, preferably in a healthcare environment.
Knowledge and Skills
- Understanding of hospital workflow and medical terminology (an advantage)
- Proficient in Microsoft Office Suite or CRM software
- Conflict resolution and negotiation skills
- Excellent verbal and written communication
- Strong interpersonal and emotional intelligence skills
- Personal Qualities:
- Discreet, with strong ethics and respect for confidentiality
- Able to manage multiple clients/issues at once
- Well-organized and detail-oriented
- A proactive problem solver
- Empathetic and patient-focused
- Performance Indicators (KPIs)
- Timeliness of client reporting
- Patient satisfaction scores
- Repeat client or referral rate
- Number of unresolved issues
- Complaint resolution time
- Working Hours:
- The role requires work from Monday to Saturday, with Saturday being a half-day. All Public Holidays will also be observed as half-day working days.
- How to Apply
- Interested and qualified candidates should send their CV to:
- [email protected]
- using the Job Title as the subject of the email.
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- Ikoyi and 1 other location
- Ikoyi
- ,
- Lagos State
- Client Liaison Officer job vacancies in Nigeria