Client Liaison Officer
AI summary
Nordica Fertility Centre is hiring a Client Liaison Officer to welcome patients, handle enquiries, register patients, schedule appointments, and coordinate patient flow. The role requires a Bachelor's Degree or HND and at least two years of customer service experience, preferably in healthcare or hospitality.
- Healthcare front-desk role at a fertility centre
- Handles walk-in, phone, email, and online enquiries
- Schedules, confirms, and follows up on appointments
- Requires 2+ years of customer service experience
- Female candidates preferred for gender balance
- Apply by emailing CV to Hr@nordicalagos.org
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, customer-service, front-deskThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Client Liaison Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Nordica and the role in Not specified.
- Add concrete examples related to call_center, customer-service, front-desk, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Client Liaison Officer role in call_center, customer-service?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Nordica before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Are you passionate about delivering exceptional customer service and creating memorable patient experiences? Nordica Fertility Centre is seeking a professional, courteous, and proactive Client Liaison Officer (CLO) to join our team.
Key Responsibilities
- Welcome and attend to patients and visitors professionally.
- Handle walk-in, telephone, email, and online enquiries.
- Register patients and maintain accurate records.
- Schedule, confirm, and follow up on appointments.
- Coordinate patient flow and support the discharge process.
- Liaise with clinical and administrative teams to ensure seamless patient care.
- Resolve or escalate patient concerns appropriately.
- Maintain confidentiality and uphold excellent customer service standards.
Requirements
Bachelor's Degree or HND in Social Sciences, Humanities, Business Administration, Health Sciences, Mass Communication, or a related discipline.
Minimum of 2 years' experience in customer service, front desk, hospitality, or healthcare.
Excellent communication and interpersonal skills.
Strong customer service orientation and telephone etiquette.
Proficiency in Microsoft Office applications.
Strong organizational and multitasking abilities.
Ability to work effectively in a fast-paced healthcare environment.
Gender: Female for gender balance
Check how your CV matches this job
Method of Application
- Interested and qualified candidates should send their CV to the Human Resources Department via:
- Hr@nordicalagos.org
- using the Job Title as the subject of the email.
- Build your CV for free.
- Download in different templates.