Client Relations Officer
AI summary
Swift Consulting is hiring a Client Relations Officer for its client's IT firm in Lagos. The role focuses on building and maintaining strong client relationships, handling inquiries and complaints, and ensuring high client satisfaction. Full-time position with a salary range of NGN 150,000–250,000.
- Full-time role based in Lagos, Nigeria
- Salary range of NGN 150,000 to 250,000
- Entry-level position requiring 2–3 years of experience
- HND in Business Administration, Marketing, Communications, or related field required
- Focus on client relationship management within an IT firm
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 150,000 - 250,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in call_center, internship, no_experienceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Client Relations Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Swift Consulting and the role in Lagos.
- Add concrete examples related to call_center, internship, no_experience, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Client Relations Officer role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Swift Consulting before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
S
Client Relations Officer
Swift Consulting
Customer Service & Support
Today
Easy apply
New
Lagos
Full Time
IT & Telecoms
NGN
150,000 - 250,000
Share link
Share on WhatsApp
Share on LinkedIn
Share on Facebook
Share on Twitter
Share via SMS
Job summary
We are seeking a professional, friendly, and client-focused Customer Relationship Officer to join our client’s IT firm. The successful candidate will be responsible for building and maintaining strong client relationships, addressing client needs and concerns, providing information about the company’s products and services, and ensuring
Min Qualification:
HND
Experience
Level:
Entry level
Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant
Location: Lagos, Nigeria
Job descriptions &
in client relations, customer service, account management, client support, or a similar role.
Excellent verbal and written communication skills.
Strong interpersonal and relationship-building skills.
Strong problem-solving and conflict-resolution abilities.
Good knowledge of client relationship and customer service principles.
Ability to handle difficult clients professionally and patiently.
Proficiency in Microsoft Office and digital communication tools.
Ability to understand and explain technology products or services effectively.
Must be organized, proactive, patient, and client-focused.
Ability to work independently and as part of a team.
Log In and Apply
Important safety tips
Do not make any payment without confirming with the Jobberman Customer Support Team.
If you think this advert is not genuine, please report it via the Report Job link below.
Report Job
Requirements
- Minimum of an HND in Business Administration, Marketing, Communications, Public Relations, or a related field.
- 2–3 years of
Responsibilities
- Build and maintain strong, professional relationships with clients.
- Serve as a primary point of contact for client inquiries, requests, and concerns.
- Provide accurate information about the company’s products, services, and solutions.
- Manage client complaints and coordinate with relevant teams to ensure timely resolution.
- Monitor client requests and provide updates until issues are properly addressed.
- Escalate technical or complex issues to the appropriate team when necessary.
- Maintain accurate records of client interactions, feedback, complaints, and resolutions.
- Gather client feedback and identify areas for improving client satisfaction and service delivery.
- Identify opportunities to strengthen client engagement and retention.
- Prepare regular reports on client activities, feedback, and service issues.
- Collaborate with internal teams to ensure effective delivery of client requirements.
- Maintain a professional, responsive, and client-focused approach at all times.