Client Service Officer
AI summary
Gbovo Finance is hiring a full-time, hybrid Client Service Officer based in Lagos. The role involves engaging clients across multiple channels, handling inquiries and service requests, onboarding new clients, and supporting auto loan, insurance, and investment products. The position offers a monthly salary range of ₦200,000 to ₦300,000.
- Full-time hybrid role based in Lagos with some work-from-home flexibility
- Salary range of ₦200,000 to ₦300,000 per month
- 3-4 years of experience required with BA/BSc/HND qualification
- Focus on client onboarding, inquiry handling, and customer satisfaction
- Experience in financial services, banking, or insurance is an advantage
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists ₦200,000 - ₦300,000/month. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Client Service Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Gbovo Finance and the role in Not specified.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Client Service Officer role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Gbovo Finance before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
With Gbovo, you can get the loan you need, exactly when you need it! Whether youre ready to hit the road in a new vehicle or need to take care of some pressing financial obligations, we offer fast, flexible financing solutions tailored to fit your
Client Service Officer
Job Type: Full Time
,
Hybrid
Qualifications
BA/BSc/HND
Strong interpersonal skills and the ability to build positive, professional relationships with diverse clients.
Proficiency in client services and customer support, with experience managing inquiries, complaints, and follow-ups.
Demonstrated focus on customer satisfaction, including problem-solving and service recovery capabilities.
Effective written and verbal communication skills for clear, respectful, and timely client interactions.
Attention to detail and strong organizational skills for handling documentation and multiple client accounts.
Comfort with basic digital tools and CRM or customer service platforms; ability to learn new systems quickly.
Previous experience in financial services, banking, or insurance is an advantage but not mandatory.
Relevant diploma or degree in Business, Finance, Communications, or a related field is preferred.
Check how your CV matches this job
Method of Application
- Interested and qualified? Go to
- Gbovo Finance on docs.google.com
- to apply
- Build your CV for free.
- Download in different templates.
Experience
3 - 4 years
Location: Lagos
Job Field: Sales and Business Development
Salary Range
₦200,000 - ₦300,000/month
Role Description
The Client Services Officer is a full-time, hybrid role based in Lagos, with flexibility for some work from home. This role is responsible for engaging with clients across multiple channels, responding to inquiries, and providing accurate information about Gbovo’s auto loan, insurance, and investment products. Day-to-day tasks include onboarding new clients, handling service requests, resolving issues promptly, and ensuring a smooth customer experience from application to post-sales support. The Client Services Officer will track and follow up on client accounts, escalate complex cases when needed, and collaborate with internal teams to meet service standards. The role also involves maintaining detailed records, gathering client feedback, and contributing to initiatives that enhance client satisfaction and retention.