Client Service Officer
AI summary
Stanbic IBTC Bank is hiring Client Service Officers across multiple locations in Nigeria to handle customer service requests, resolve complex queries, and support frontline banking operations. The role involves ATM card management, transaction processing, complaint resolution, and identifying cross-selling opportunities. Candidates need a first degree and 1–2 years of relevant banking experience.
- 3 openings available across Ogun, Ibadan, Oyo, and Osun State
- Requires 1–2 years of banking experience and a first degree
- Involves customer query resolution and ATM card management
- Opportunity to work with a leading Nigerian bank
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, Customer ServiceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in IbadanThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Client Service Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Stanbic IBTC Bank and the role in Ibadan.
- Add concrete examples related to sales, call_center, Customer Service, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Client Service Officer role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Ibadan under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Stanbic IBTC Bank before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
To ensure that customer service requests, complaints and queries received are acknowledged, understood and efficiently resolved within specified timelines or escalated to the appropriate area in order to deliver a positive client experience.
To be responsible for providing specialized support and resolving complex queries and issues that frontline support personnel are unable to address and therefore can be the first point of escalation for clients and frontline staff.
Key Responsibilities
- Receive and handle ATM cards according to laid-down policies and procedures and perform daily balancing of ATM cards in conjunction with the Asset Custodian.
- Identify cross-selling and migration opportunities and sell products/services reactively and participate in tactical sales/marketing activities as required.
- Attend to the posting of all value transactions within own level of authority and advice Team Leader Frontline Support to verify all value transactions posted.
- Attend to telephonic queries regarding cheque books.
- Process instructions for Cash Transfers (CT) according to laid-down policy, complete Customer Complaints Register and obtain source documents where applicable and log completed Customer Complaints on the appropriate Remedy Application on daily basis.
- Issue off-cycle statements at customer’s instance and take charges as appropriate and keep records of all source instructions from customers.
Requirements
- Minimum of First Degree in relevant discipline
- 1–2 years of
Experience
with the bank’s products, compliance procedures, and regulations governing financial services management.
Previous
in branch banking is required.
Behavioural Competencies:
Meeting Timescales
Articulating Information
Upholding Standards
Establishing Rapport
Showing Composure
Team Working
Seizing Opportunities
Producing Output
Managing Tasks
Valuing Individuals
Following Procedures
Embracing Change
Technical Competencies:
Product and Services Knowledge
Telephone Caller Handling.
Risk Identification
Product Knowledge (Consumer Banking)
Active Listening
Banking Process & Procedures
Customer Understanding (Consumer Banking)
How to Apply
Interested and qualified candidates should:
Click here to apply online
View all Jobs in Nigeria
Ogun State and 3 other locations
Ogun State
,
Ibadan
,
Oyo State
,
Osun State
Client Service Officer job vacancies in Nigeria