Client Service Officer
AI summary
Stanbic IBTC Bank is hiring a Client Service Officer to handle customer queries, complaints, and service requests, ensuring timely resolution and a positive client experience. The role involves telephonic support, ATM card handling, transaction processing, and cross-selling banking products. Candidates need a first degree and 1–2 years of relevant banking experience.
- Client-facing role focused on resolving complex customer queries and complaints
- Involves ATM card management, transaction posting, and off-cycle statement issuance
- Requires a minimum first degree and 1–2 years of banking experience
- Branch banking experience is required
- Opportunity to cross-sell and migrate customers to bank products
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, hospitality, retailThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Client Service Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Stanbic IBTC Bank and the role in Not specified.
- Add concrete examples related to sales, hospitality, retail, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobgurus Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobgurus Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Client Service Officer role in sales, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Stanbic IBTC Bank before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
To ensure that customer service requests, complaints and queries received are acknowledged, understood and efficiently resolved within specified timelines or escalated to the appropriate area in order to deliver a positive client experience.
To be responsible for providing specialized support and resolving complex queries and issues that frontline support personnel are unable to address and therefore can be the first point of escalation for clients and frontline staff.
Key Responsibilities
- Attend to telephonic queries regarding cheque books.
- Receive and handle ATM cards according to laid-down policies and procedures and perform daily balancing of ATM cards in conjunction with the Asset Custodian.
- Issue off-cycle statements at customer’s instance and take charges as appropriate and keep records of all source instructions from customers.
- Identify cross-selling and migration opportunities and sell products/services reactively and participate in tactical sales/marketing activities as required.
- Attend to the posting of all value transactions within own level of authority and advice Team Leader Frontline Support to verify all value transactions posted.
- Process instructions for Cash Transfers (CT) according to laid-down policy, complete Customer Complaints Register and obtain source documents where applicable and log completed Customer Complaints on the appropriate Remedy Application on daily basis.
Requirements
- Minimum of First Degree in relevant discipline
- 1–2 years of
Experience
with the bank’s products, compliance procedures, and regulations governing financial services management.
Previous
in branch banking is required.
Behavioural Competencies:
Articulating Information
Embracing Change
Establishing Rapport
Following Procedures
Managing Tasks
Meeting Timescales
Producing Output
Seizing Opportunities
Showing Composure
Team Working
Upholding Standards
Valuing Individuals
Technical Competencies:
Active Listening
Banking Process & Procedures
Customer Understanding (Consumer Banking)
Product and Services Knowledge
Product Knowledge (Consumer Banking)
Risk Identification
Telephone Caller Handling.
Click here to Apply
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