Coach Assistant
AI job insight
Excel and Grace Consulting is hiring a Coach Assistant in Lagos to support drivers and ensure a safe, smooth travel experience for passengers on interstate trips. The role focuses on passenger assistance, trip coordination, and communication with the operations team. This is a full-time, entry-level position requiring an OND and at least two years of experience.
- Full-time role based in Lagos with 8 to 5 working hours
- Entry-level position requiring OND and 2 years experience
- Focus on passenger support, safety, and trip coordination on interstate routes
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Excel and Grace Consulting is hiring a Coach Assistant in Lagos to support drivers and ensure a safe, smooth travel experience for passengers on interstate trips. The role focuses on passenger assistance, trip coordination, and communication with the operations team. This is a full-time, entry-level position requiring an OND and at least two years of experience.
- Full-time role based in Lagos with 8 to 5 working hours
- Entry-level position requiring OND and 2 years experience
- Focus on passenger support, safety, and trip coordination on interstate routes
- English language proficiency required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in driver, call_center, no_experienceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Coach Assistant evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Excel and Grace Consulting and the role in Lagos.
- Add concrete examples related to driver, call_center, no_experience, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Coach Assistant role in driver, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Excel and Grace Consulting before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
E
Coach Assistant
Excel and Grace Consulting
Admin & Office
5 days ago
Easy apply
New
Featured
Lagos
Full Time
Recruitment
Confidential
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Job summary
The Coach Assistant will support the driver and ensure a safe, smooth, and positive travel experience for passengers, particularly on interstate trips from Lagos. The role serves as the
second set of eyes for the driver, while taking primary responsibility for passenger support, communication, and service experience throughout the journey.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Key Accountabilities
- Passenger Experience:
- Welcome and assist passengers during boarding, the journey, and disembarkation.
- Provide clear information and respond professionally to passenger requests and concerns.
- Assist with luggage, seating, passenger counts, and designated stops.
- Handle passenger complaints calmly and professionally.
- Driver & Trip Support:
- Act as the driver's second set of eyes throughout the journey.
- Assist with monitoring passengers, road situations, and other trip-related matters.
- Communicate important observations to the driver without causing distraction.
- Support compliance with company safety and operational procedures.
- Communication & Problem Solving:
- Maintain professional communication with passengers, drivers, and the operations team.
- Resolve minor passenger or trip-related issues and escalate serious matters appropriately.
- Assist in managing delays, passenger disputes, lost items, and other unexpected situations.
- Trip Coordination & Reporting:
- Verify passenger and trip details before departure.
- Ensure passengers board and disembark at the appropriate locations.
- Report incidents, complaints, vehicle concerns, and other relevant issues to the Operations Team.
- Complete required trip reports and handover information.
- Professionalism & Teamwork:
- Maintain a professional appearance and positive attitude at all times.
- Work closely with drivers and operations staff to ensure smooth trip execution.
- Represent the company positively and maintain confidentiality of passenger and company information.
Requirements
- Minimum of an OND or equivalent qualification.
- Previous experience in customer service, hospitality, transportation, or other passenger- facing roles is an advantage.
- Must be willing and available to travel frequently on interstate routes, including day and night trips.
- Must be comfortable spending extended periods on the road and working varying travel schedules.
- Must be willing to work weekends, public holidays, and other non-standard hours based on trip schedules.
- Must demonstrate reliability, patience, good personal presentation, professionalism, and strong customer-service orientation.
- Key Competencies:
- Customer Service
- Communication & Active Listening
- Problem Solving
- Professionalism
- Teamwork & Collaboration
- Attention to Detail
- Alertness & Situational Awareness
- Emotional Intelligence
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