Community & Customer Experience Manager
AI summary
Iko By House of Oni is hiring a Community & Customer Experience Manager in Lagos, Nigeria on a hybrid basis. The role involves managing customer interactions before, during, and after events, gathering feedback, and building community relationships. Candidates should send their CV and a short introduction to emmanuella@ikobyhoo.com using the job title as the email subject.
- Hybrid work arrangement based in Lagos, Nigeria
- Customer-facing role focused on event experience and community engagement
- Requires strong communication, organizational, and problem-solving skills
- Flexibility to work evenings and weekends for events is required
- Apply by emailing CV and introduction to emmanuella@ikobyhoo.com
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in call_center, entregador, Community ManagementThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Hybrid contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Community & Customer Experience Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Iko By House of Oni and the role in Not specified.
- Add concrete examples related to call_center, entregador, Community Management, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Community & Customer Experience Manager role in call_center, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Iko By House of Oni before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Community & Customer
Experience
Job Title: Community & Customer
Manager (Hybrid) at Iko By House of Oni
⏲
Sep 16, 2026, 9:10 AM
⋕
View all Customer Service & Support jobs
Iko By House of Oni is recruiting suitable candidates to fill he position below:
Manager
Location: : Lagos, Nigeria
Work Type: Hybrid
Job Descrption
We are looking for a friendly, proactive, and highly organized Community & Customer
Manager to help us create exceptional experiences for our customers before, during, and after events.
in customer service, hospitality, community management, events, or a similar customer-facing role is an advantage.
Flexibility to work evenings and weekends when required for events.
How to Apply
Interested and qualified candidates should send a current CV and short introduction explaining why they’re a good fit for the role, to:
emmanuella@ikobyhoo.com
using the Job Title as the subject of the email.
View all Jobs in Nigeria
Key Responsibilities
- Provide accurate information about events, tickets, locations, and schedules.
- Work closely with the Events and Operations teams to ensure smooth event delivery.
- Attend events and actively engage with and support guests throughout their experience.
- Gather customer feedback and communicate useful insights to the team.
- Build and maintain positive relationships with our community.
- Follow up on customer concerns and ensure issues are resolved or escalated appropriately.
- Manage and respond to customer enquiries via phone calls, WhatsApp, chats, and other approved channels.
- Support the overall customer journey from initial enquiry through post-event follow-up.
- Assist with customer questions, ticketing concerns, directions, and other event-related needs.
Requirements
- What We’re Looking For:
- Ability to take ownership of
Responsibilities
- and work effectively within a team.
- Strong customer service and interpersonal skills.
- Strong organizational and follow-up skills.
- Ability to remain calm and professional in a fast-paced environment.
- Excellent written and verbal communication skills.
- Good problem-solving and conflict-resolution skills.
- Friendly, confident, and approachable personality.