Consultant / Manager - Client Success
AI summary
Visa Incorporated is hiring a Consultant / Manager, Client Success in Nigeria to lead post-sale client services for Visa Value Added Services. The role focuses on driving product adoption, managing client implementations, and acting as a trusted client advocate. Digital fluency and experience with emerging technologies such as Generative AI tools are required.
- Client Success role focused on Visa Value Added Services in Nigeria
- Requires digital fluency and experience with Generative AI tools
- Responsible for post-sale implementation and client advocacy
- Reports to Client Success Director and works with Sales and Product teams
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, client success, consultantThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Consultant / Manager - Client Success evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Visa Incorporated and the role in Not specified.
- Add concrete examples related to sales, client success, consultant, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Consultant / Manager - Client Success role in sales, client success?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Visa Incorporated before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. Microsoft Copilot, Claude Code) to support everyday work.
This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their
Benefits
realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.
The Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services operational relationship for applicable clients and providing operational technical and account management support in growing clients’ business on Visa Value Added Services. The Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption.
This role serves as a functional specialist, located in Nigeria and reporting to Client Success, Director, to support Visa VAS (Value Added Services) products.
Key Responsibilities
- Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward faster time to value and maximize adoption of deployed products.
- Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.
- Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
- Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased.
- Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
- Lead periodic operational reviews with clients and Visa stakeholders.
- Stay current with the latest payment processing trends, Visa solutions and technologies to provide a great Client
Experience
and generate new sales leads as solutions to identified client pain points.
Develop client
in communicating complex technical terms and/or processes in business language tailored to client.
in using standard Microsoft Office tools (e.g., Excel, PowerPoint, Word).
in representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization.
in prioritizing and multi-tasking under deadlines.
in monitoring client health and liaising with specialist teams as needed.
Knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments).
analyzing data and translating findings into actionable business recommendations.
in building client relationships and creating trust-based relations.
5 or more years of relevant work
with a Bachelor’s Degree or at least 3 years of work
with an Advanced degree (e.g. Masters, MBA, JD, MD)
in success planning and building measurable action plans to help clients achieve their business goals.
in client engagement and communicating clearly and effectively with clients.
in supporting development of client
in critical thinking by taking ownership over problems and finding creative solutions to complex problems.
in becoming customer centric by listening to and prioritizing customer needs to drive value realization and build trusted partnerships.
in proactiveness by thinking ahead and taking action.
Certifications or qualifications in Payments, Client/Customer Success, project management or related areas of practice and expertise.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa is an EEO Employer
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
View all Jobs in Nigeria
Lagos State
Education
and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools.
Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.
and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
Qualifications
Basic Qualifications: