Coordinator, End User Device Management Engineer (Analyst)
AI summary
A telecommunications firm in Lagos is hiring a Coordinator, End User Device Management Engineer (Analyst) to manage end-user devices, maintain IT asset records, produce incident reports, and coordinate with IT and vendor teams. The role requires a first degree in Computer Science or a related field, A+ certification, and ITIL3 Foundation certification.
- Role based in Lagos, Nigeria
- Focus on end-user device management and IT asset lifecycle
- Requires A+ and ITIL3 Foundation certifications
- First degree in Computer Science or related field required
- Involves incident reporting using BMC Remedy
AI job guide
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AI salary guide
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- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
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Application tips for this job
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Original source description
Coordinator, End User Device Management Engineer (Analyst) in a Telecommunications Firm - Procept Associates Professional Services Limited (Procept Africa)
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Sep 29, 2026, 9:06 AM
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Procept Associates Professional Services Limited (Procept Africa) - Our client, a telecommunications firm, is recruiting to fill the position below:
Job Title: Coordinator, End User Device Management Engineer (Analyst)
Location: Lagos
Job Profile / Job Description
Research new technologies, approaches and best practices on end user device management.
Upgrade and replace devices when necessary.
Deploy devices to end user and recover devices when necessary
Maintain the company’s IS Asset and configuration information and conformity to best practice (ITSM)
Provide input into the selection of hardware and software tools, tailoring and installation based on knowledge of technical problems and hitches associated with the proposed brand.
Ensure vendor compliance to the company’s standards and specifications
Work closely with all IT staff to track procurement, maintenance and disposal of IT Assets
Prepare new systems and reinstall recovered devices in readiness for reallocation
Production of weekly/monthly/ad-hoc Incident Management reports from BMC Remedy system and suggest possible improvements via trend analysis and reporting.
Update Asset database and all relevant spreadsheets with allocation information.
Work with support teams to ensure that the incident management process is being achieved while ensuring that the IT policies and procedures are adhered to at all times.
Excellent communication skills and experience of coordinating Asset Audit for internal and external customers.
Work with the Enterprise system and End User devices for excellent inventory record
Coordinate and liaise with the End user engineer, Enterprise Operating System and Hardware engineers to keep records and track inventory records.
Maintain availability of end user devices on new installations and upgrades, ensuring the process from request to deployment are followed.
Qualifications
- Knowledge of computer problem resolution procedures and techniques.
- A+ Certification.
- Minimum of ITIL3 Foundation certification.
- Ability to multitask, evaluate, prioritize multiple clients needs internal and external of the business.
- First Degree in Computer Science or related fields.
- Knowledge and understanding of specified operating systems and computer hardware.
- Windows Systems (MS Office).
- Analytical and statistical skills.
- Minimum of 2 years hands-on experience in End User Support.
- How to Apply
- Interested and qualified candidates should send their CV to:
- benjamin.imunmolen@proceptafrica.com
- using the Job Title as the subject of the email.
- Application Deadline:
- 31st October, 2026.
- View all Jobs in Nigeria
- Lagos State