CS OTC Specialist
AI summary
Mondelez International is hiring a CS OTC Specialist in Nigeria to manage order fulfilment, stock allocation, and customer account management within the Order to Cash cycle. The role involves supporting commercial finance processes, sales analysis, and cross-functional alignment to deliver service and revenue targets.
- Order-to-Cash cycle and stock allocation focus
- Customer account management and credit control support
- Daily sales analysis and reporting to internal stakeholders
- Cross-functional coordination with sales and finance teams
- At least 3 years work experience required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest CS OTC Specialist evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Mondelez International and the role in Not specified.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this CS OTC Specialist role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Mondelez International before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Are You Ready to Make It Happen at Mondelēz International?
You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.
Join our Mission to Lead the Future of Snacking. Make It Possible.
How you will contribute
You will:
Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs
Use appropriate tools and processes such as availability checks and stock allocation rules
Manage the order fulfilment process, respecting the customer segment and channel mix
Balance supply constraints and delivery of service levels through cross-functional alignment
More about this role:
What you need to know about this position:
Stock Allocation in low inventory situation.
Supporting the Commercial Finance Team in the Bill to Cash Processes with emphasis on customer risk/credit control; deductions; collections and reconciliations
Customer development and management to ensure they meet designated monthly target.
Analyzing critical data and trends in customer purchases and behavioral patterns to support forecasting, planning and support business decision making.
Follow up with other teams to ensure that Customer's re-imbursement is done as at when due.
Closely Monitor orders versus SKU's available and plan for gap closing measures.
Daily discussion with the Customers to track the issues- what issues have been resolved, pending issues and others challenges he/she is facing to ensure that all Customers receive BIC Customer service.
Track the monthly Customer's targets by frequent conversations with the sales Team on the actual sales, balance to go, payments expected.
Support delivery of net revenue growth by ensuring no loss of revenue due to oversight on Customer's payments and all orders are rightly captured.
Customers' account management.
Sales Analysis and reporting to Internal stakeholders daily.
Material and Customer Master setup and maintenance
Requirements
- Travel requirements: Limited
- A good First BSc Degree or Higher National Diploma (HND) from a recognized tertiary institution.
- Knowledge or experience in principles of supply chain management as this position serves to satisfy customer orders in the Order to Cash (OTC) cycle.
- Knowledge in computer application.
- Job specific requirements: At least 3 years working experience with the last 2 in a similar position.
- What you will bring:
- A desire to drive your future and accelerate your career and the following experience and knowledge:
- An FMCG/CPG company
- Strong analytical and problem-solving skills
- Microsoft office applications
- High-level of SAP competence
- A customer-facing role within customer service, logistics or sales
- Good knowledge of the total supply chain/order-to-cash process
- Experience in customer service, logistics and sales
- Good numerical, analytical and logical reasoning skills
- Experience in an order-to-cash environment
- What extra ingredients you will bring:
- Customer Focus
- Relationship management.
- Problem solving
- High level numerate skills
- Good people skills
- A team player
- Excellent relationship Management Skills
- High level of Integrity, Honesty & Confidentiality
- Application Closing Date
- 8th October, 2026.
- How to Apply
- Interested and qualified candidates should:
- Click here to apply online
- View all Jobs in Nigeria
- Lagos State