CS OTC Specialist
AI summary
Mondelez International is hiring a Customer Service Order-to-Cash Specialist based in Nigeria. The role focuses on order fulfilment, stock allocation during constrained supply, customer account management, and supporting the Bill-to-Cash process. The position requires at least 3 years of experience, with the last 2 years in a similar role, and a good BSc or HND from a recognized institution.
- Order-to-Cash and customer service specialist role in a global FMCG company
- Focus on order fulfilment, stock allocation, and customer account management
- Requires at least 3 years experience with 2 years in a similar position
- BSc or HND from a recognized tertiary institution required
- Limited travel requirements
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest CS OTC Specialist evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Mondelez International and the role in Not specified.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this CS OTC Specialist role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Mondelez International before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
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Original source description
You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
How you will contribute
You will:
Manage the order fulfilment process, respecting the customer segment and channel mix
Use appropriate tools and processes such as availability checks and stock allocation rules
Balance supply constraints and delivery of service levels through cross-functional alignment
Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs
More about this role:
What you need to know about this position:
Follow up with other teams to ensure that Customer's re-imbursement is done as at when due.
Daily discussion with the Customers to track the issues- what issues have been resolved, pending issues and others challenges he/she is facing to ensure that all Customers receive BIC Customer service.
Support delivery of net revenue growth by ensuring no loss of revenue due to oversight on Customer's payments and all orders are rightly captured.
Stock Allocation in low inventory situation.
Customer development and management to ensure they meet designated monthly target.
Analyzing critical data and trends in customer purchases and behavioral patterns to support forecasting, planning and support business decision making.
Material and Customer Master setup and maintenance
Sales Analysis and reporting to Internal stakeholders daily.
Customers' account management.
Track the monthly Customer's targets by frequent conversations with the sales Team on the actual sales, balance to go, payments expected.
Supporting the Commercial Finance Team in the Bill to Cash Processes with emphasis on customer risk/credit control; deductions; collections and reconciliations
Closely Monitor orders versus SKU's available and plan for gap closing measures.
Requirements
- Travel requirements: Limited
- Knowledge in computer application.
- Job specific requirements: At least 3 years working experience with the last 2 in a similar position.
- A good first BSc Degree or Higher National Diploma (HND) from a recognized tertiary institution.
- Knowledge or experience in principles of supply chain management as this position serves to satisfy customer orders in the Order to Cash (OTC) cycle.
- What you will bring:
- A desire to drive your future and accelerate your career and the following experience and knowledge:
- High-level of SAP competence
- Experience in an order-to-cash environment
- Microsoft office applications
- Strong analytical and problem-solving skills
- An FMCG/CPG company
- A customer-facing role within customer service, logistics or sales
- Good knowledge of the total supply chain/order-to-cash process
- Experience in customer service, logistics and sales
- Good numerical, analytical and logical reasoning skills
- What extra ingredients you will bring:
- Good people skills
- A team player
- Relationship management.
- Customer Focus
- High level of Integrity, Honesty & Confidentiality
- High level numerate skills
- Problem solving
- Excellent relationship Management Skills
- How to Apply
- Interested and qualified candidates should:
- Click here to apply online
- Application Deadline:
- 8th October, 2026.
- View all Jobs in Nigeria
- Lagos State