CS OTC Specialist
AI summary
Mondelez International is hiring a CS OTC Specialist in Nigeria to manage order fulfilment, stock allocation, and customer account management within the Order to Cash cycle. The role involves cross-functional alignment to meet service targets, sales analysis, and supporting commercial finance processes. A BSc or HND and at least 3 years of experience are required.
- Order-to-Cash cycle and stock allocation focus
- Customer account management and monthly target tracking
- Cross-functional coordination with sales and finance teams
- BSc or HND plus minimum 3 years experience required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest CS OTC Specialist evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Mondelez International and the role in Not specified.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this CS OTC Specialist role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Mondelez International before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.
How you will contribute
You will:
Manage the order fulfilment process, respecting the customer segment and channel mix
Balance supply constraints and delivery of service levels through cross-functional alignment
Use appropriate tools and processes such as availability checks and stock allocation rules
Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs
More about this role:
What you need to know about this position:
Customers' account management.
Stock Allocation in low inventory situation.
Material and Customer Master setup and maintenance
Customer development and management to ensure they meet designated monthly target.
Analyzing critical data and trends in customer purchases and behavioral patterns to support forecasting, planning and support business decision making.
Supporting the Commercial Finance Team in the Bill to Cash Processes with emphasis on customer risk/credit control; deductions; collections and reconciliations
Follow up with other teams to ensure that Customer's re-imbursement is done as at when due.
Track the monthly Customer's targets by frequent conversations with the sales Team on the actual sales, balance to go, payments expected.
Daily discussion with the Customers to track the issues- what issues have been resolved, pending issues and others challenges he/she is facing to ensure that all Customers receive BIC Customer service.
Closely Monitor orders versus SKU's available and plan for gap closing measures.
Sales Analysis and reporting to Internal stakeholders daily.
Support delivery of net revenue growth by ensuring no loss of revenue due to oversight on Customer's payments and all orders are rightly captured.
Requirements
A good first BSc Degree or Higher National Diploma (HND) from a recognized tertiary institution.
Knowledge in computer application.
Knowledge or experience in principles of supply chain management as this position serves to satisfy customer orders in the Order to Cash (OTC) cycle.
Job specific requirements: At least 3 years working experience with the last 2 in a similar position.
Travel requirements: Limited
What you will bring:
A desire to drive your future and accelerate your career and the following experience and knowledge:
Good numerical, analytical and logical reasoning skills
Microsoft office applications
High-level of SAP competence
An FMCG/CPG company
A customer-facing role within customer service, logistics or sales
Experience in an order-to-cash environment
Experience in customer service, logistics and sales
Good knowledge of the total supply chain/order-to-cash process
Strong analytical and problem-solving skills
What extra ingredients you will bring:
High level numerate skills
High level of Integrity, Honesty & Confidentiality
A team player
Customer Focus
Good people skills
Excellent relationship Management Skills
Problem solving
Relationship management.
Check how your CV matches this job
Method of Application
- Interested and qualified? Go to
- Mondelez International on wd3.myworkdaysite.com
- to apply
- Build your CV for free.
- Download in different templates.