Customer Care Executive
AI summary
Ascentech Services Limited is hiring a Customer Care Executive in Obalende, Lagos, on a full-time basis. The role focuses on managing customer inquiries, complaints, trouble tickets, and service follow-ups within the Telecommunications or ISP industry, while supporting sales leads and collections. Candidates need 1–3 years of relevant experience and NYSC certification.
- Full-time role in Obalende, Lagos
- Requires Telecommunications or ISP experience
- NYSC certification is mandatory
- 1–3 years of customer care experience needed
- Involves ticket management, complaints handling, and collections follow-up
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Care Executive evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ascentech Services Limited and the role in Not specified.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Care Executive role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ascentech Services Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Care Executive at Ascentech Services Limited
⏲
Sep 24, 2026, 6:08 AM
⋕
View all Customer Service & Support jobs
Ascentech Services Limited is a human resources solutions company dedicated to helping businesses build stronger teams and manage people functions more effectively. Established in Nigeria in 2013, we have supported organizations for years with high-quality, practical HR services designed to meet real business needs, adapt to evolving workforce demands, and enable long-term growth. With a strong presence in Lagos and Ibadan, and an expanding footprint through Ascentforce in India, we deliver a broader, more connected approach to recruitment, outsourcing, training, and ongoing HR support. Ascentech brings expertise across borders, backed by over 13 years of dedicated
Experience
Job Title: Customer Care Executive
in delivering practical HR and recruitment solutions.
We are recruiting to fill the position below:
Location: Obalende, Lagos
Employment Type: Full-time
Reports To: Manager, Customer Care Department
Job Summary
We are seeking a Customer Care Executive with
in the Telecommunications or Internet Service Provider (ISP) industry to manage customer inquiries, complaints, trouble tickets, service follow-ups, and customer relationships while ensuring timely resolution and excellent service delivery.
in Telecommunications or an ISP.
Previous
in a Telecommunications Customer Care role is highly desirable.
Self-motivated, organized, detail-oriented, and results-driven.
Bachelor's Degree/HND, preferably in Science or a related discipline.
Good knowledge of Leased Lines, Broadband, FTTH/FTTX, VoIP, IPTV, IoT, and telecommunications operations.
Salary: N100,000– N200,000 per month Plus Incentive.
How to Apply
Interested and qualified candidates should send their CV to:
recruiter3@ascentech.com.ng
using the Job Title as the subject of the email.
Application
Deadline:
1st October, 2026.
View all Jobs in Nigeria
Lagos State
Customer Care Executive job vacancies in Nigeria
Key Responsibilities
- Handle and resolve customer complaints and service issues promptly.
- Coordinate with technical/support teams to ensure timely issue resolution.
- Identify and generate potential sales leads.
- Raise, monitor, follow up, and close trouble tickets.
- Build and maintain strong customer relationships.
- Maintain accurate records of customer interactions and resolutions.
- Monitor and support service improvement and MTTR targets.
- Follow up on invoices and customer receivables/collections.
- Key Performance Indicators
- Network Uptime
- Mean Time to Repair (MTTR)
- First Contact Resolution (FCR)
- Ticket Resolution Rate
- Customer Satisfaction (CSAT)
- First Response Time (FRT)
Requirements
- NYSC certified.
- Strong communication, interpersonal, problem-solving, and customer relationship management skills.
- 1–3 years'