Customer Care Executive
AI summary
Ascentech Services Limited is hiring a Customer Care Executive in Lagos, Nigeria, to manage customer inquiries, complaints, trouble tickets, and service follow-ups in the telecommunications or ISP industry. The role requires 1–3 years of experience, a Bachelor's Degree or HND, and NYSC certification. Interested candidates should send their CV to recruiter3@ascentech.com.ng with the job title as the subject.
- Full-time role in Lagos, Nigeria
- Requires 1–3 years' experience in Telecommunications or ISP
- Bachelor's Degree/HND and NYSC certification required
- Apply by emailing CV to recruiter3@ascentech.com.ng
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Care Executive evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ascentech Services Limited and the role in Not specified.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Care Executive role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ascentech Services Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.
Customer Care Executive
Job Type: Full Time
Qualifications
BA/BSc/HND
Experience
1 - 3 years
Location: Lagos
City
Obalende
Job Field: Customer Care, Success and Service
Job Summary
We are seeking a Customer Care Executive with experience in the Telecommunications or Internet Service Provider (ISP) industry to manage customer inquiries, complaints, trouble tickets, service follow-ups, and customer relationships while ensuring timely resolution and excellent service delivery.
Key Responsibilities
- Handle and resolve customer complaints and service issues promptly.
- Raise, monitor, follow up, and close trouble tickets.
- Coordinate with technical/support teams to ensure timely issue resolution.
- Follow up on invoices and customer receivables/collections.
- Monitor and support service improvement and MTTR targets.
- Build and maintain strong customer relationships.
- Identify and generate potential sales leads.
- Maintain accurate records of customer interactions and resolutions.
- Key Performance Indicators
- Customer Satisfaction (CSAT)
- First Response Time (FRT)
- First Contact Resolution (FCR)
- Mean Time to Repair (MTTR)
- Network Uptime
- Ticket Resolution Rate
Requirements
Bachelor's Degree/HND, preferably in Science or a related discipline.
NYSC certified.
1–3 years' experience in Telecommunications or an ISP.
Good knowledge of Leased Lines, Broadband, FTTH/FTTX, VoIP, IPTV, IoT, and telecommunications operations.
Previous experience in a Telecommunications Customer Care role is highly desirable.
Strong communication, interpersonal, problem-solving, and customer relationship management skills.
Self-motivated, organized, detail-oriented, and results-driven.
Check how your CV matches this job
Method of Application
- Interested and qualified candidates should send their CV to:
- recruiter3@ascentech.com.ng
- using the Job Title as the subject of the email.
- Build your CV for free.
- Download in different templates.