Customer Care Representative (Rotating Shifts)
AI summary
SnappyPay is hiring a Customer Care Representative for its Ikeja, Lagos office on a full-time, fully on-site basis with rotating shifts. The role involves handling customer calls, online interactions, complaints, and building strong relationships while following company procedures. Candidates should have good communication skills and at least an ND or NCE qualification.
- Full-time, fully on-site role in Ikeja, Lagos
- Rotating shift schedule including possible Sundays and public holidays
- Experience in fintech, banking, or customer service is an advantage
- Minimum education requirement is ND or NCE; HND and BSc also welcome
- Female candidates are preferred
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in call_center, part_time, Customer CareThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in IkejaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Care Representative (Rotating Shifts) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to SnappyPay and the role in Ikeja.
- Add concrete examples related to call_center, part_time, Customer Care, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Care Representative (Rotating Shifts) role in call_center, part_time?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Ikeja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research SnappyPay before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Customer Care Representative (Rotating Shifts) at SnappyPay
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Sep 25, 2026, 4:05 AM
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SnappyPay is a fast-growing fintech platform focused on simplifying digital transactions for Nigerians. We provide affordable and convenient services including airtime and data purchases, electricity and cable TV subscriptions, airtime-to-cash conversion, virtual cards, gift card services, and social media engagement solutions.
At SnappyPay, our mission is to make everyday digital payments easier, faster, and more rewarding. We are building a platform that combines affordability, cashback rewards, smooth user experience, and innovative financial solutions for individuals and businesses.
Our team is made up of passionate and result-driven people committed to innovation, customer satisfaction, and continuous growth. We believe in creating opportunities, encouraging creativity, and building a work environment where talented individuals can grow professionally while making real impact. Joining SnappyPay means becoming part of a company focused on technology, innovation, and the future of digital payments in Nigeria.
We are recruiting to fill the position below:
Job Title: Customer Care Representative (Rotating Shifts)
Location: Ikeja, Lagos (fully on-site)
Employment Type:
Full-time
Key Accountabilities
Manage incoming calls and customer inquiries.
Follow company communication procedures, guidelines, and policies.
Provide accurate, valid, and complete information using the right tools and procedures.
Identify and assess customer needs to ensure satisfaction.
Manage online customer interactions and resolve issues effectively.
Build strong customer relationships through open and interactive communication.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Basic Requirements
Experience in customer service, crypto, fintech, betting or banking is an advantage.
Computer literate.
Gender: Female.
Minimum of ND or NCE (HND and BSc also welcome).
Good communication and customer service skills.
Work Schedule
Personal phones are not allowed during working hours. Phones are submitted to the supervisor at the start of each shift and returned at the end. In an emergency, you may use the company phone, and your family can reach you through the company line.
If your shift falls on a Sunday or public holiday, you will work that day.
Two days off per week based on your assigned schedule.
Rotating morning, afternoon and night shifts, as our service runs every day.
Salary: N120,000 monthly starting salary (including allowances and bonuses).
How to Apply
Interested and qualified candidates should
Click Here to Apply
Note
Only shortlisted candidates will be contacted for the interview.
This role is fully on-site in Ikeja. Candidates living in or close to Ikeja will be given priority.
False information or fake documents will lead to disqualification.
Application Deadline:
30th October, 2026.
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Lagos State
Customer Care Representative job vacancies in Nigeria