Customer Experience Representative
AI summary
Bioharb Global Limited is hiring a Customer Experience Representative in Abuja, Nigeria. The role involves handling customer enquiries, complaint resolution, delivery and product support, CRM documentation, and follow-up to ensure professional post-purchase support. It is a full-time position requiring an OND and around 1 year of experience, with strong communication and CRM skills.
- Full-time role based in Abuja, Nigeria
- Entry-level position requiring about 1 year of experience
- Minimum qualification is an OND
- Focus on customer support, complaints, and CRM documentation
- Values empathy, active listening, and conflict de-escalation
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in call_center, no_experience, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Experience Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Bioharb Global Limited and the role in Abuja.
- Add concrete examples related to call_center, no_experience, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Experience Representative role in call_center, no_experience?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Bioharb Global Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
B
Customer Experience Representative
Bioharb Global Limited
Customer Service & Support
2 weeks ago
Easy apply
New
Abuja
Full Time
Healthcare
Confidential
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Job summary
The Customer Experience Representative is responsible for ensuring that every Bioharb customer receives professional, respectful and timely support after interacting with or purchasing from the brand.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Abuja, Nigeria
Job descriptions & requirements
Key Accountabilities
- Customer Enquiries
- Complaint Resolution,
- Delivery Support,
- Product Support,
- CRM Documentation,
- Customer Follow-Up,
- Voice of Customer.
Requirements
- 1–4+ years customer-service/customer-experience range.
- Strong candidates may come from healthcare/wellness companies, pharmacies, FMCG, telecommunications, fintech/banking, e-commerce, hospitality or other high-volume customer-facing businesses.
- A minimum of an OND in a related field.
- Excellent verbal and written communication,
- Active listening
- Complaint handling
- Conflict de-escalation
- Problem solving,
- Emotional intelligence
- CRM/customer-support software and WhatsApp/email etiquette.
- Personality Avatar:
- We want someone who is calm under pressure
- Empathetic and Patient,
- Articulate, warm, emotionally intelligent, and solution-oriented,
- Disciplined, Detail-oriented, tech-comfortable, coachable, and high-integrity.
- What This Role Is Not:
- Customer Service is not another Closer.
- Log In and Apply
- Important safety tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
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