Customer / Guest Service Representative
AI summary
Evenana Medspa in Abuja (FCT) is hiring a full-time Customer/Guest Service Representative to manage client relationships, sales conversions, appointment scheduling, and front desk operations. The role requires an OND/HND/Bachelor's degree with 1-5 years of experience. Interested candidates should send their CV to the provided email address.
- Full-time position at a luxury medspa in Abuja (FCT)
- Requires OND/HND/Bachelor's degree with 1-5 years experience
- Combines customer service, sales conversion, and front desk duties
- Apply by sending CV to the listed email address
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer / Guest Service Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Evenana Medspa, Beauty and Wellness and the role in Abuja.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer / Guest Service Representative role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Evenana Medspa, Beauty and Wellness before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Job Title: Customer / Guest Service Representative
Customer / Guest Service Representative at Evenana Medspa, Beauty and Wellness
⏲
Sep 18, 2026, 7:04 AM
⋕
View all Food Services & Catering jobs
Evenana Medspa, Beauty and Wellness is recruiting suitable candidates to fill the position below:
Location: Abuja (FCT)
Employment Type: Full-time
Responsibilties
Customer
Experience
Management:
Build and maintain strong relationships with clients to encourage trust, loyalty, retention, and referrals.
Follow up with clients after treatments or appointments to ensure satisfaction and continuity of care.
Maintain high standards of professionalism, communication, grooming, and customer service.
Ensure all clients are attended to courteously, professionally, and efficiently.
Attend to walk-in clients, phone calls, WhatsApp inquiries, website inquiries, and social media inquiries promptly.
Manage client complaints, concerns, and service recovery processes professionally and promptly.
Deliver a premium, professional, and welcoming
for all clients across physical and digital touchpoints.
Sales Conversion & Lead Management:
Track and nurture new, existing, and inactive leads to improve conversion rates.
Upsell and cross-sell services, treatment plans, memberships, and retail products professionally.
Actively convert inquiries, consultations, and leads into paying clients.
Maintain a structured lead follow-up process to improve appointment bookings and sales performance.
Convert consultation bookings into treatment purchases, packages, memberships, and product sales.
Ensure no qualified lead is left unattended or without proper follow-up.
Meet and exceed daily, weekly, and monthly sales and conversion targets.
Recommend suitable treatments, skincare products, and wellness services based on client needs.
Follow up consistently with leads through calls, WhatsApp, emails, and other communication channels.
Maintain proper records of leads, conversions, follow-ups, and sales activities.
Appointment & Client Coordination:
Coordinate client flow to ensure smooth operations and minimal waiting time.
Send appointment reminders and follow-up messages to clients.
Manage appointment scheduling, confirmations, rescheduling, and cancellations efficiently.
Ensure treatment schedules align properly with the clinical team availability.
Monitor consultation bookings and ensure proper conversion follow-up after consultations.
Front Desk & Administrative
Responsibilities
- Process payments, invoices, receipts, and transaction records accurately.
- Maintain accurate client documentation, treatment history, consent forms, and operational records.
- Ensure confidentiality of client information and business records.
- Maintain an organised, professional, and client-ready reception environment.
- Prepare daily sales reports, lead reports, and operational updates for management.
- Client Retention & Relationship Management:
- Build long-term relationships that encourage repeat visits and client loyalty.
- Follow up with inactive clients and previous clients to encourage return appointments.
- Encourage referrals, reviews, testimonials, and positive customer feedback.
- Promote ongoing offers, campaigns, memberships, and newly introduced services professionally.
- Support customer engagement and retention initiatives across the business.
- Operational & Team Support:
- Support smooth daily workflow and contribute to overall business efficiency.
- Work closely with operations, clinical, spa, and marketing teams to ensure seamless service delivery.
- Represent the brand professionally and uphold luxury medspa service standards at all times.
- Ensure compliance with company SOPs, customer service standards, and operational procedures.
- Escalate operational issues, client concerns, or service delays promptly.
Qualifications
- Interested candidates should possess an OND / HND / Bachelor`s Degree with 1 - 5 years experience.
- How to Apply
- Interested and qualified candidates should send their CV to:
- evenanahroperations@gmail.com
- using the Job Title as the Subject of the email.
- Note
- Must available to resume immediately.
- Female applicants only.
- View all Jobs in Nigeria
- Abuja