Customer Operations Specialist
AI summary
PebbleScore is hiring a Customer Operations Specialist to serve as the human face of its credit-education mission in Nigeria. The hybrid role balances customer support, social media community management, and content writing across WhatsApp, email, Instagram, Twitter, TikTok, and LinkedIn. Candidates should have 2-4 years of experience in support, social media, and content creation, ideally within Nigerian fintech.
- Hybrid role combining customer support, social media, and content writing
- Respond to customer inquiries via WhatsApp, email, and social media within one hour
- Write 12-18 blog posts and FAQs monthly on Nigerian credit topics
- Requires 2-4 years of experience in support, social media, and content
- Fintech domain literacy and Nigerian credit systems knowledge required
- Growth path to Customer Operations Lead or Content & Community Manager
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in customer support, content writer, social media managerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Operations Specialist evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to PebbleScore and the role in Not specified.
- Add concrete examples related to customer support, content writer, social media manager, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Operations Specialist role in customer support, content writer?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research PebbleScore before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
PebbleScore is on a mission to change how millions of Nigerians access and understand credit. As Customer Operations Specialist, you'll be the human face of that mission - resolving real problems, building a trusted online community, and writing content that makes credit feel less scary. This is a hybrid role where support, social media, and content carry equal weight.
Responsibilities
- Respond to customer inquiries via WhatsApp, email, and social media within one hour
- Troubleshoot credit report, wallet, and app issues with calm, clear solutions
- Engage daily with followers on Instagram, Twitter, TikTok, and LinkedIn to build community trust
- Write 12–18 blog posts and FAQs monthly that simplify Nigerian credit topics
- Log, escalate, and follow up on bugs and broken flows until the product team closes them
- Collaborate with marketing on campaigns and build an evergreen user
Education
content library
Requirements
2-4 years of
Experience
Customer support
Written communication
Social media engagement
Content writing
Fintech domain literacy
Nigerian credit systems knowledge
Nigerian fintech domain knowledge (BVN, credit bureaus, digital lending)
Customer support ticketing tools
Social media community management
Content writing and simplification
Bug and issue logging and escalation
Credit report and scoring literacy
Knowledge of Nigerian credit bureaus and digital lending
Relatable writing tone for a Nigerian audience
Digital marketing
What the Role Offers
Strong performers can grow into a Customer Operations Lead or Content & Community Manager role as PebbleScore scales its user base and team.
A small, ambitious team that moves fast and owns outcomes end to end. You'll work closely with product, engineering, and marketing - and your voice will directly shape how users
the product.
Check how your CV aligns with this job
Method of Application
- Interested and qualified? Go to
- www.tezera.ai
- to apply
- Build your CV for free.
- Download in different templates.
Preferred Qualifications
Startup or fast-paced tech environment