Customer Relationship Officer
AI summary
Bedmate Furniture, a Nigerian furniture company founded in 2002, is hiring a Customer Relationship Officer in Lagos. The role focuses on managing the CRM database, executing multi-channel campaigns, tracking leads, and improving customer retention and satisfaction.
- Full-time role based in Lagos, Niger State listing context
- Manages CRM database and multi-channel campaigns
- Tracks leads, conversions, retention, and campaign ROI
- Requires Bachelor's degree or HND in a related field
- 2–5 years of CRM or customer service experience needed
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Relationship Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Bedmate Furniture and the role in Not specified.
- Add concrete examples related to sales, call_center, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Relationship Officer role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Bedmate Furniture before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Bedmate furniture ranks as one of the best furniture company in Nigeria. Quality is our watchword is makes us rank among the very best furniture company in Nigeria. We led while other furniture company in Nigeria follows our footstep.
The BEDMATE, furniture company in Nigeria was founded in 2002 to offer Nigerians the very best in furniture products.
O...
Customer Relationship Officer
Job Type: Full Time
Qualifications
BA/BSc/HND
Experience
2 - 5 years
Location: Lagos
Job Field: Customer Care, Success and Service
in CRM, customer service, sales, relationship management, or a similar role.
Good communication and interpersonal skills.
Strong customer service and problem-solving skills.
Ability to handle customer complaints professionally.
Good computer skills, especially Microsoft Excel and CRM software.
Ability to maintain accurate customer records and prepare reports.
Good follow-up and organizational skills.
Ability to work with Sales, Marketing, Delivery, and other departments.
Knowledge of CRM tools/software is an advantage.
Responsibilities
- Manage and maintain the company’s CRM database and ensure customer information is accurate and up to date.
- Design, test, and execute email marketing, SMS, and multi-channel campaigns using CRM automation tools. Capture and organize customer inquiries, leads, purchases, and interactions.
- Follow up with leads generated through social media, websites, WhatsApp, walk-ins, and other channels.
- Track leads from initial enquiry through conversion and after-sales follow-up. Track key performance indicators (KPIs) such as conversion rates, customer retention, and campaign ROI.
- Respond to customer inquiriesand ensure they are directed to the appropriate sales team.
- Conduct follow-ups with existing and prospective customers to improve conversion and retention.
- Maintain records of customer complaints, feedback, requests, and resolutions.
- Segment customers based on their interests, purchase history, location, and other relevant information.
- Send targeted customer communications, promotions, reminders, and updates.
- Monitor customer satisfaction and identify opportunities to improve the customer experience.
- Generate regular CRM reports on leads, follow-ups, conversions, customer retention, and sales activities.
- Work closely with the Sales, Marketing, and Customer Service teams.
- Ensure no qualified lead or customer enquiry is left unattended.
- Collaborate with sales, marketing, and customer service teams to resolve issues and optimize the customer journey
- Identify recurring customer issues and recommend improvements to management
Requirements
- Bachelor’s Degree or HND in Business Administration, Marketing, Mass Communication, Public Relations, Sales, Customer Service, or a related field.
- 2–5years of
Benefits
Competitive salary
HMO
Annual leave
Pension.
Check how your CV aligns with this job
Method of Application
- Interested and qualified candidates should submit their CV to:
- recruitment.bedmateabuja@gmail.com
- or
- hrmanager@bedmatefurniture.com
- using the Job title as the subject of the email.
- Build your CV for free.
- Download in different templates.