Customer Relationship Officer
AI summary
Gap Financial Technologies Ltd is hiring a results-driven Customer Relationship Officer in Lagos, Nigeria. The role focuses on SME customer acquisition, loan sales, portfolio growth, collections, and customer satisfaction. It is a full-time position requiring a degree and 2–5 years of relevant experience in financial services.
- Full-time role based in Lagos, Nigeria
- Salary range listed as NGN 250,000 – 400,000
- Requires a Bachelor’s degree and 2–5 years’ experience
- Focus on SME lending, sales, collections, and portfolio management
- Professional certification in Credit, Sales, CRM, or Financial Services is an added advantage
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 250,000 - 400,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, no_experienceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Relationship Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Gap Financial Technologies Ltd and the role in Lagos.
- Add concrete examples related to sales, call_center, no_experience, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Relationship Officer role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Gap Financial Technologies Ltd before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Customer Relationship Officer
Gap Financial Technologies Ltd
Customer Service & Support
Today
Easy apply
New
Lagos
Full Time
Banking, Finance & Insurance
NGN
250,000 - 400,000
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Job summary
We are seeking a results-driven Customer Relationship Officer to drive customer acquisition, loan sales, portfolio growth, collections, and customer satisfaction. The ideal candidate will build strong SME client relationships while ensuring quality portfolio management and compliance with credit processes.
Min Qualification:
Degree
Experience
Level:
Entry level
Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant
Location: Lagos, Nigeria
Job descriptions &
in customer relationship management, sales, credit operations, or financial services.
in loan sales, SME lending, customer onboarding, collections, and portfolio management.
Knowledge of KYC/AML, credit assessment, and loan processing.
Professional certification in Credit, Sales, CRM, or Financial Services is an added advantage.
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Requirements
- Bachelor’s degree in Business Administration, Finance, Accounting, Economics, Marketing, or a related field.
- 2–5 years’
Responsibilities
- Prospect, acquire, and onboard new SME customers.
- Promote loan and financial products and achieve monthly sales/disbursement targets.
- Manage assigned customer portfolios and monitor loan utilisation and repayments.
- Conduct client visits, business assessments, and post-disbursement monitoring.
- Support KYC documentation, initial credit assessment, and loan processing.
- Follow up on repayments and support collections and recovery activities.
- Build strong customer relationships and resolve customer complaints promptly.
- Identify cross-selling and portfolio growth opportunities.
- Ensure compliance with company policies, KYC/AML requirements, and credit procedures.
- Prepare regular reports on sales, collections, portfolio performance, and customer activities.
- Collaborate with Sales, Risk, Credit Administration, Operations, Finance, and Collections teams.