Customer Retention Specialist (NYSC Fresh Graduate)
AI job insight
Swift Networks is hiring a Customer Retention Specialist (NYSC fresh graduate) based on Lagos Island to handle inbound/outbound calls, resolve customer issues across LTE, FTTx, Fibre, and Wi-Fi services, and negotiate contract renewals using CRM tools.
- Open to candidates currently serving or who have completed NYSC
- Bachelor's degree (2:1) or HND (Upper Credit) required, preferably in Sales/Marketing
- Must reside on Lagos Island or its environs
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Swift Networks is hiring a Customer Retention Specialist (NYSC fresh graduate) based on Lagos Island to handle inbound/outbound calls, resolve customer issues across LTE, FTTx, Fibre, and Wi-Fi services, and negotiate contract renewals using CRM tools.
- Open to candidates currently serving or who have completed NYSC
- Bachelor's degree (2:1) or HND (Upper Credit) required, preferably in Sales/Marketing
- Must reside on Lagos Island or its environs
- Handle VoIP, internet, and data service queries across multiple platforms
- Use CRM software to manage customer interactions and log queries
- Send CV and cover letter to [email protected] with the specified subject line
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Retention Specialist (NYSC Fresh Graduate) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Swift Networks and the role in Lagos.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Retention Specialist (NYSC Fresh Graduate) role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Swift Networks before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
We're looking for a dynamic Customer Retention Specialist to help us keep and grow our core customer base.
You'll speak directly with customers to understand their challenges, resolve issues, gather feedback that improves our services, and build lasting relationships that keep them with us.
What You'll Do
Resolve customer issues promptly, following established procedures and policies
Handle inbound and outbound calls and technical queries on VoIP, internet, and data services across LTE, FTTx, Fibre, and Wi-Fi
Use CRM software to manage customer interactions and log every query accurately
Escalate complaints to the appropriate teams using the right tools
Suggest alternatives and solutions to resolve complaints on a priority basis
Develop retention strategies based on customer feedback
Negotiate with customers to renew contracts and retain their business
Assist customers with online payments and ensure they get value from our services
Report customer issues and trends to your Supervisor so management stays informed
Attend training and coaching sessions and stay up to date on our products and services
What We're Looking For
Currently serving or have completed NYSC (NYSC fresh graduate)
Bachelor's degree (Second Class Upper, 2:1) or HND (Upper Credit), preferably in Sales, Marketing, or a related field
Must reside on Lagos Island or its environs
Excellent customer service and conflict resolution skills
Strong communication and interpersonal skills
Working knowledge of CRM, Excel, and Outlook
Ability to stay calm and professional under pressure
Empathy, patience, and strong organizational skills
A persuasive attitude and a passion for sales
Check how your CV matches this job
Method of Application
- Send your CV and a cover letter describing your relevant experience and your vision for the role to
- [email protected]
- . Use the subject line "Customer Retention Specialist
- Build your CV for free.
- Download in different templates.